UPDATE: Havering Council survey shows increasing satisfaction with services

PUBLISHED: 17:45 12 August 2013 | UPDATED: 15:49 14 August 2013

Havering Council conducted investigations into the two women

Havering Council conducted investigations into the two women


More than 7,000 Havering residents have had their say in the council’s annual survey, with the results revealing satisfaction has improved in some areas.


The survey, which has run since 2011, was completed by 7,252 people.

One factor which residents are happier with is where they live, with 87 per cent of respondents stating their parks are very or fairly tidy and clean and 78 per cent saying the same of their streets.

These scores increased from last year’s data by 14 per cent and four per cent respectively.

The percentage of residents who are satisfied with living in their local area rose by one per cent, with 76 per cent saying they strongly agree or agree with the statement and over half of the sample said they feel safe in their area (63 per cent).

Cllr Clarence BarrettCllr Clarence Barrett

Cranham came out on top among participants, with 91 per cent of residents stating they were satisfied with living there.

Other high scorers were Upminster (88 per cent), St Andrew’s (87 per cent) and Hacton (86 per cent).

The areas with the lowest percentages were Gooshays (51 per cent) and Brooklands (60 per cent).

Council services popular with respondents include rubbish collection (85 per cent) and libraries (81 per cent, but a decrease of one per cent).

Sports and leisure also went down one per cent, to 51 per cent.

Social services received 41 per cent for adults’ services and 32 per cent for children’s services, increases of seven per cent and eight per cent.

Participants believe the council’s top three priorities should be reducing crime and anti-social behaviour (80 per cent), maintaining roads and pavements (79 per cent) and keeping Havering clean and tidy (66 per cent).

Cllr Michael White, leader of the council, said: “It’s fantastic news so many residents are satisfied with the quality of life in their local area, and with their services from the Council.

“The results show us what people’s priorities are, which allows us to focus on these in the coming years, so we can continue to make Havering a special place to live.”

Cllr Clarence Barrett, leader of the Residents’ Association group, added: “It is pleasing to see residents in our wards have expressed a high degree of satisfaction and we will work very hard to maintain that level of approval.

“However, it is worrying there is such a vast difference with other parts of the borough and it is vital the survey includes a question asking residents if they think council services provide value for money.”

Visit for the full results.

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