Romford residents receive apology after many claim to be “plagued with problems” since 2008

PUBLISHED: 07:00 22 November 2016

Residents living in Emma House.

Residents living in Emma House.


Angry tenants claim they have been “let down time and time again” with flats left “waterlogged” and rough sleepers continuously managing to enter their building.

Waterlogged roof which caused leaks before temporary repairs were made.Waterlogged roof which caused leaks before temporary repairs were made.

Terry Staples, representative for residents in Emma House, Market Link, Romford, says people living in the block have “had enough” and feel their complaints are not dealt with by the A2Dominion housing association.

The 47-flat building, which A2Dominion is responsible for, opened in 2008.

Mr Staples claims those living in the flats have been “plagued with problems” from the very start.

Complaints vary from leaking roofs and vagrants managing to gain access to parts of the building where electrical power supplies and fire alarms are.

The building’s representative claims rough sleepers had keys to the passage way under the building which allowed them to gain entry.

Despite repeated calls to A2 Dominion, the locks to these doors were only changed last Friday.

Mr Staples says he and other residents have had to confront people sleeping in the passage way on numerous occasions in the last two years and therefore putting their safety at risk.

“This has caused serious fire risks for residents as there are unprotected live electrical wires, switches, junction boxes and fire alarm boxes easily accessible,” he said.

“I don’t believe they understand the dangers they have put us in when they refused to change the locks and do something about it.”

Leaks in the roofs have also caused residents problems with one flat having an industrial dehumidifier set up to resolve damp issues.

The series of troubles have resulted in eight of the 47 flats withholding service charge payments to A2Dominion.

Mr Staples says the housing association have left him “totally exhausted”.

“I feel like I spend 24 hours a day writing letter after letter about more issues in the building,” he said.

“The way we have been treated is appalling and it has gradually got worse over time.”

Mr Staples, who has lived in Emma House since 2009, is now hoping politicians get involved and look into the housing association’s actions.

Steve Michaux, A2Dominion’s group director of Leasehold Services, has apologised to residents in Market Link.

He said: “We apologise for this situation. We’re working hard to fix the roofs – the emergency temporary repairs we’ve done have stopped the leaks.

“We have the full repairs planned soon. This is a priority for us and we appreciate everyone’s patience.

“The wellbeing of our customers is extremely important to us so we’ve moved one customer into temporary accommodation, which we sourced and provided, whilst we resolve damp issues in their flat by drying it out with an industrial dehumidifier.

“Rough sleepers recently opened the external electrical cupboard, in response to this we took swift action.”

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