Mobile phone signal blackout in Collier Row

PUBLISHED: 16:26 27 November 2014 | UPDATED: 16:53 27 November 2014

Jean Maile, 68, has to travel about a mile from her house to find signal (Picture: PA/Chris Radburn)

Jean Maile, 68, has to travel about a mile from her house to find signal (Picture: PA/Chris Radburn)

PA Archive/Press Association Images

Frustrated phone users in Collier Row have been cut off from the 21st century after the area became a signal blackspot.

Vodafone customers have been reporting a loss of network connection – from phone signal to 4G – since the end of October.

Grandmother Jean Maile, who lives on Carter Drive, said she has to travel as far as Hainault or Bedford’s Park, both more than a mile from her home, before she can make calls or text.

The 68-year-old said she had complained to her network several times since she noticed her phone had stopped working on October 30, but so far had received no explanation or compensation.

“They’ve set up a call divert from my mobile to my landline, but there’s no point in that because I have to drive out of the area for it to work,” she said.

“It’s just annoying. This morning I needed to make a phone call. The first thing I went for was my mobile phone. I dialled and could not work out why it wasn’t working. It was only after a few seconds that I realised.”

Several other residents say they have experienced similar problems. Posting on social network Streetlife, Lesley C said she got “one bar on a good day, but mostly none”. Another user, Gary K, posted: “I live near Carter Drive and have had absolutely no service from October 26. I rely heavily on my phone for work and I am now cut off unable to make or receive calls or texts.”

Vodafone admitted there had been a loss of signal connection because of a decommissioned mast, and apologised to customers.

A spokeswoman said issues were affecting an area about two miles across but would be fixed “in December”.

“The landlord of our current site asked us to vacate it so we had to decommission the site,” she said. “We have a replacement in hand, but it requires a road closure to allow us to carry out the work.

“We’re treating this as a priority and doing everything we can to get this done as soon as possible.”

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