Microsoft's Outlook email service hit by outage
Microsoft's Outlook email platform has suffered an outage, affecting users across Europe - Credit: PA
Microsoft's Outlook email platform has been hit by an outage making it inaccessible to some users.
The software company said it is working to fix the problem and no other services are currently appearing to be affected.
The problem began at 9am on Tuesday, June 21, and is thought to have impacted users in Europe.
According to Microsoft’s own service status website, some Outlook users “may be unable to access their mailboxes via any connection method” and may encounter “delays sending, receiving or accessing email messages”.
In a statement on the site, Microsoft said: “We’re continuing to analyse service monitoring telemetry to identify the next troubleshooting steps to mitigate the impact.”
In an update, Microsoft said: “We’ve identified that our traffic management infrastructure is not working as expected.
“We’ve successfully routed traffic to an alternate traffic management method and we’re seeing an improvement in service availability since this process completed.
Most Read
- 1 Romford pair to 'bring a little bit of raving' to 'more mature' Hornchurch community
- 2 Watch: Brawl erupts on Heath Park street outside pub
- 3 Teen taken to hospital as 'priority' after being stabbed in Rainham
- 4 Man, 52, found with head injuries in Hornchurch
- 5 'Absolutely disgusting': 'Design defect' blamed for Harold Wood fountain repeatedly breaking
- 6 Unvaccinated patients may need to take Covid tests for hospital appointments as cases rise
- 7 'So affirming’: Harold Wood man running West Ham LGBT+ group is finalist in national awards
- 8 Jailed: 8 east London offenders put behind bars in June
- 9 Romford theatre company celebrates 60 years with Shakespeare park performance
- 10 'Feels like family': Romford school delights in Ofsted outcome
“We’re continuing to monitor the service availability as it improves, while we determine the root cause.”
According to the website monitoring service Down Detector, affected users are seeing messages telling them they have been unable to connect to a server, and are struggling to connect to the service from a range of devices.
The monitoring service showed it began receiving reports of problems at around 9am on Tuesday (June 21).
However, the outage appears to be unrelated to an issue at web infrastructure firm Cloudflare which took a large number of popular websites offline earlier on Tuesday morning.
Cloudflare said the problem has now been resolved.
