Almost 100 complaints made about Havering Council
- Credit: Archant
Almost 100 complaints were made about Havering Council in the last year, a new report has revealed.
The local government ombudsmen Jane Martin has published her annual figures for the year 2014/15, which show the numbers are down on 2013/14.
A total of 97 complaints were received about the authority, 19 of which were for housing-related issues.
Another 17 complaints were about highways and 14 were over planning and development problems.
Education and benefits/tax both received 13 complaints, while environmental issues and adult services both had nine. The final three complaints were regarding corporate issues.
You may also want to watch:
Of the complaints received, 18 detailed investigations were carried out, with seven upheld and 11 not upheld. A huge 48 were referred back for local resolution.
Of the seven upheld, the council acknowledged two of them and paid out compensation, while the other five involved no financial penalty “beyond anything the council had agreed to undertake to rectify the position.”
- 1 Jailed: Dagenham car burglar after 100mph pursuit in Romford
- 2 Mum-of-two's long-term home 'nightmare' amid housing crisis
- 3 Met officers used 'excessive force' during Romford fight
- 4 Deadline looming to comment on Market Place development plans
- 5 Heritage: Is it Romford or Rumford? You decide
- 6 Man and two boys charged with murder of Daniel Laskos in Harold Wood
- 7 Indian variant of Covid-19 - what's the situation in London?
- 8 Woman 'repulsed and sick' after finding bug in Lidl yoghurt
- 9 May 17: What can't open when Covid-19 lockdown rules ease?
- 10 'No one deserves that': Neighbours 'traumatised' by triple stabbing
The figures are down from the previous year, when 119 complaints were made, 21 investigated and 10 upheld.
The report points out a possible “skew” on figures which could lead to them being inflated.
When recording a complaint, the council counts the initial inquiry, the actual complaint and then a possible investigation as three separate entries. There are, however, generally no more than two entries for most cases.
The ombudsman’s report also warned the complaints system in local government is under increasing pressure.
Councils are dealing with more complaints and have less resource available to manage them due to cuts. On average, people spent nine months trying to resolve their issue before turning to the ombudsman.