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Innovative helpline set up by Saint Francis Hospice celebrates first anniversary

PUBLISHED: 11:30 11 April 2017

Members of the Orangeline confidential helpline celebrate the service's first birthday. Picture: Saint Francis Hospice.

Members of the Orangeline confidential helpline celebrate the service's first birthday. Picture: Saint Francis Hospice.

Saint Francis Hospice

Members of a confidential helpline celebrated the services first anniversary and took a look back at its significant achievements over the past 12 months.

Saint Francis Hospice, Broxhill Road, Havering-atte-Bower, set up OrangeLine in April last year after successfully applying for three years’ funding from the Big Lottery Fund.

Since then, the charity has used innovative ways to reach out to people who feel lonely and isolated.

The helpline’s project manager Karen Freeman, said: “We are thrilled at what we have been able to achieve since OrangeLine was launched a year ago and are grateful to the Big Lottery Fund for making this possible.

“The service was set up because we identified a need to support people who felt lonely or isolated and this had led us to develop new social groups to bring people together to take part in activities and form friendships.”

The team is made up of specially trained staff and volunteers who have received hundreds of calls and provided face-to-face support to people who may be bereaved or in need of a friendly ear or chat.

Staff and volunteers have had almost 1,000 contacts and sent out 800 condolence cards to family members who have lost loved ones at the hospice, which were then followed up with a welfare phone call.

To contact the team call 01708758649 between 9am and 5pm Monday to Friday.


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