Search

How much? Harold Hill mum charged £12 for 4 plastic bags at Tesco

PUBLISHED: 12:53 12 October 2015 | UPDATED: 13:11 12 October 2015

Perri's receipt shows the charge for womens clothes at the top

Perri's receipt shows the charge for womens clothes at the top

Archant

Most shoppers have accepted the 5p charge for plastic bags in supermarkets, but £12 for four of them is another story.

Gallows Corner Tesco. Picture: Google MapsGallows Corner Tesco. Picture: Google Maps

That’s how much Perri Shute was charged at Tesco Gallows Corner yesterday after the bags were scanned as “womens tops” in a bizarre checkout mix-up.

Stay-at-home mum Perri, 28, was confused when she was charged £52 for her shop, as it was more than she had calculated.

“I knew it was more than I had planned to spend but I thought my partner had just gone off list,” said Perri, of Straight Road, Harold Hill. “Then I came home and checked the receipt. The first thing the lady scanned was the bags and at the top of the receipt it said ‘womens tops x 4 @£3’. I don’t buy clothes at Tesco.”

Perri called customer services who told her she would be refunded double the amount she was overcharged for the inconvenience and her partner Sean Keane returned to collect the £24.

“I don’t mind the 5p charge,” said Perri. “It’s only 5p and I’ve heard it goes to charity – but £3 a bag? I’ll make sure I check the receipt in future.”

Tesco has called the mistake an anomaly within its computer system and said it hasn’t happened in any other store.

A spokesman said: “We have apologised to the customer and refunded her double the value of the overcharge. We have not been made aware of any other mistakes with the checkout scanner at this store.”

The supermarket came under fire last week after a shopper snapped security tags on its 10p Bag for Life in a London store. The chain said this was also a mistake.


If you value what this story gives you, please consider supporting the Romford Recorder. Click the link in the orange box above for details.

Related articles

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Latest from the Romford Recorder