High rate of satisfaction for GP surgeries in Havering
- Credit: PA WIRE
The majority of people in Havering say they would recommend their doctors’ surgeries to someone who had just moved to the area.
A patient satisfaction survey, carried out by NHS England, has questioned people on the quality of care they received when visiting the doctors.
More than three quarters of people who filled out the questionnaire said their overall experience at the doctors’ was “very good” or “good.”
The survey asked 5,173 residents between July and September 2015 and January to March 2016.
Just over a quarter of residents said they find it difficult to speak to someone at their GP practice on the telephone.
You may also want to watch:
More than two-thirds of people were able to secure an appointment when they got in touch, and the majority normally used the phone to do so.
Three residents in the borough said they regularly used a fax machine.
- 1 Four people taken to hospital after Romford town centre incident
- 2 East London police officer charged with rape
- 3 Mapped: Possession of weapons across east London
- 4 Brentwood deaths: Teen charged with double murder to appear in court
- 5 Mourners to host vigil in Harold Hill park for lost teenage boys
- 6 ATMs to be reinstalled in shopping mall in 'more prominent location'
- 7 Romford location ‘encapsulates Britain’ in soon to premiere horror movie
- 8 Upminster chef named best in the country with award
- 9 Nurse pulls man from burning car after Romford crash
- 10 Liverpool Street to Shenfield line suspended as person hit by train
Of those able to get an appointment, 10 per cent had to wait until the next day to see or speak to a GP or nurse and 61 per cent had to wait more than 24 hours.
Once they had an appointment, 80pc said their overall experience was “very good” or “good”.
The majority of residents said they would like to see their surgery open on Saturdays and after 6.30pm on weekdays.
What’s your experience? Contact firstname.lastname@example.org.