High rate of satisfaction for GP surgeries in Havering

File photo dated 15/08/14 of a doctor, as talks are to resume in an ongoing dispute over a new contr

File photo dated 15/08/14 of a doctor, as talks are to resume in an ongoing dispute over a new contract for junior doctors. - Credit: PA WIRE

The majority of people in Havering say they would recommend their doctors’ surgeries to someone who had just moved to the area.

A patient satisfaction survey, carried out by NHS England, has questioned people on the quality of care they received when visiting the doctors.

More than three quarters of people who filled out the questionnaire said their overall experience at the doctors’ was “very good” or “good.”

The survey asked 5,173 residents between July and September 2015 and January to March 2016.

Just over a quarter of residents said they find it difficult to speak to someone at their GP practice on the telephone.


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More than two-thirds of people were able to secure an appointment when they got in touch, and the majority normally used the phone to do so.

Three residents in the borough said they regularly used a fax machine.

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Of those able to get an appointment, 10 per cent had to wait until the next day to see or speak to a GP or nurse and 61 per cent had to wait more than 24 hours.

Once they had an appointment, 80pc said their overall experience was “very good” or “good”.

The majority of residents said they would like to see their surgery open on Saturdays and after 6.30pm on weekdays.

What’s your experience? Contact rosaleen.fenton@archant.co.uk.

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