Romford care home ‘improving but has more to do’

Havering Police are warning vulnerable residents. Picture: John Stillwell/PA

Havering Police are warning vulnerable residents. Picture: John Stillwell/PA - Credit: PA Wire/Press Association Images

An improving nursing home still needs to work on the assessment and monitoring of its service, according to independent health regulators.

In a report on Romford Care Centre in Neave Crescent, Harold Hill, the Care Quality Commission (CQC) found it was performing better than at its last inspection, but there was still more to be done.

In an unannounced visit on August 21, inspectors observed and checked how people were cared for and spoke to people who use the service, their families and staff.

The report states: “Relatives of people who used the service told us they were satisfied with the quality of care but concerned about the staffing levels, the high turnover of managers and the lack of information and consultation by the provider.

“Comments from the relatives included, “We have been coming here for about 5 years. We’ve had loads of different managers. We ask them, ‘are you going to stay?’ but they always leave” and “staff are very considerate. The biggest problem is the lack of them.”

The centre, which has had eight managers in the last four years, was told to come up with an action plan to tackle the issues, as it “does not have an effective system to regularly assess and monitor the quality of service.”

The centre, run by Ranc Care Homes Limited, has 73 residents and did meet CQC standards for the care and welfare of them, as well as staffing levels.

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The report stated: “People told us they were happy with the quality of the care. Comments from relatives included, “it’s very good. It’s clean and friendly” and “the staff are very caring and the nursing care is first class.”

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