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Havering’s best and worst surgeries according to patients

PUBLISHED: 17:00 15 August 2018 | UPDATED: 17:14 15 August 2018

The best and worst surgeries in the borough according to patients have been revealed in the 2018 GP Patient Survey. Photo: Anthony Devlin/PA Wire

The best and worst surgeries in the borough according to patients have been revealed in the 2018 GP Patient Survey. Photo: Anthony Devlin/PA Wire

PA Wire/PA Images

The results from the NHS GP Patient Survey have revealed what the best and worst surgeries in Havering are.

Results from the latest NHS survey have revealed what the best and worst surgeries in Havering are - according to patients.

Dr VM Patel’s surgery in Glanville Road, Hornchurch topped the list of overall patient experience - with 97 per cent saying that the service was good.

Rainham Health Centre in Upminster Road South. Photo: Google MapsRainham Health Centre in Upminster Road South. Photo: Google Maps

In second place was Western Road Medical Centre in Romford - which 96 pc of patients rated their experience as good.

But bottom of the overall patient experience chart was Dr Abdullah of Rainham Health Centre in Upminster Road South, Rainham - only 62 pc of patients rated their experience as good.

Dr VM Patel's Surgery in Granville Road, Hornchurch. Photo: Google MapsDr VM Patel's Surgery in Granville Road, Hornchurch. Photo: Google Maps

Mr Patel’s practice also topped the categories for how helpful its receptionists were and the availability of appointments.

Another surgery that didn’t score well with patients was Dr Joseph’s in Chase Cross Road, Collier Row - 22pc of patients said that they didn’t trust their GP and 33 pc said that they didn’t think their GP listened to them.

Other categories included how easy is it to get through to your GP on the phone, how easy is it to access your GP’s website and do you think your GP treats you with care and concern.

The figures – which come from the 2018 GP Patient Survey- show that patients in Havering are finding it increasingly difficult to contact their family doctor over the phone, and they are also seeing their GPs less regularly.

The survey of 4,744 patients in the Havering CCG shows that just 66pc of people found it easy to get in touch with their GP’s surgery on the phone – five years ago it was 76pc.

But only 35pc said that they knew that they could book appointments with their GP online – and just 11% had done so.

The survey was conducted between January and March this year – and the figures also show that patients are seeing their GPs less often.

In the last three months, 51pc of those surveyed had seen their family doctor, down from 53pc in 2013 – despite the new figure including appointments with nurses at their practice.

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