Search

Havering’s best and worst surgeries according to patients

PUBLISHED: 17:00 15 August 2018 | UPDATED: 17:14 15 August 2018

The best and worst surgeries in the borough according to patients have been revealed in the 2018 GP Patient Survey. Photo: Anthony Devlin/PA Wire

The best and worst surgeries in the borough according to patients have been revealed in the 2018 GP Patient Survey. Photo: Anthony Devlin/PA Wire

PA Wire/PA Images

The results from the NHS GP Patient Survey have revealed what the best and worst surgeries in Havering are.

Results from the latest NHS survey have revealed what the best and worst surgeries in Havering are - according to patients.

Dr VM Patel’s surgery in Glanville Road, Hornchurch topped the list of overall patient experience - with 97 per cent saying that the service was good.

Rainham Health Centre in Upminster Road South. Photo: Google MapsRainham Health Centre in Upminster Road South. Photo: Google Maps

In second place was Western Road Medical Centre in Romford - which 96 pc of patients rated their experience as good.

But bottom of the overall patient experience chart was Dr Abdullah of Rainham Health Centre in Upminster Road South, Rainham - only 62 pc of patients rated their experience as good.

Dr VM Patel's Surgery in Granville Road, Hornchurch. Photo: Google MapsDr VM Patel's Surgery in Granville Road, Hornchurch. Photo: Google Maps

Mr Patel’s practice also topped the categories for how helpful its receptionists were and the availability of appointments.

Another surgery that didn’t score well with patients was Dr Joseph’s in Chase Cross Road, Collier Row - 22pc of patients said that they didn’t trust their GP and 33 pc said that they didn’t think their GP listened to them.

Other categories included how easy is it to get through to your GP on the phone, how easy is it to access your GP’s website and do you think your GP treats you with care and concern.

The figures – which come from the 2018 GP Patient Survey- show that patients in Havering are finding it increasingly difficult to contact their family doctor over the phone, and they are also seeing their GPs less regularly.

The survey of 4,744 patients in the Havering CCG shows that just 66pc of people found it easy to get in touch with their GP’s surgery on the phone – five years ago it was 76pc.

But only 35pc said that they knew that they could book appointments with their GP online – and just 11% had done so.

The survey was conducted between January and March this year – and the figures also show that patients are seeing their GPs less often.

In the last three months, 51pc of those surveyed had seen their family doctor, down from 53pc in 2013 – despite the new figure including appointments with nurses at their practice.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Romford Recorder visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Romford Recorder staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Romford Recorder account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Romford News Stories

Police investigating the stabbing in outside Lidl in Romford town centre earlier today (Tuesday, November 20) have confirmed the victim is in a stable condition in hospital.

17:51

A teenager was taken to hospital after he was stabbed in the Lidl car park in Romford this afternoon.

Lots of police are in the town centre and a man has been rushed to hospital following a stabbing outside Lidl.

London’s Air Ambulance reportedly landed in Upminster Park this afternoon after a man suffered a medical emergency in the town centre.

Havering Council has set up a hotline to reassure worried residents after financial problems at one of the UK’s largest home care providers raised concerns that services might be disrupted from as early as December 1.

15:31

In support of a three-year-old with cancer, the Havering Asian Society held a special event celebrating the festival of lights which raised funds for her Leukaemia appeal.

13:00

Romford’s Raphael Park is set to undergo improvements after parkrun organisers secured nearly £3,000 worth of funding to install rubber matting around the bandstand at the park.

A Chadwell Heath care home has been ranked as “good” in all areas.

PROMOTED CONTENT

From November, The Mercury in Romford begins to celebrate Christmas. The mall has plenty of gift ideas, fun events and activities for everyone

Vauxhall has completed its sport utility vehicle range with the third, and largest, Grandland X. We put the SUV, now available at Tony LeVoi in Romford, to the test.

“The time to repair the roof is when the sun is shining,” so the saying goes. So if some warm weather is making your conservatory uninhabitable, think about replacing its roof with a flat one and adding a roof lantern instead.

Newsletter Sign Up

Romford Recorder twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists

Education Promo

News from your area

Competitions

A Romford photographer impressed the judges of a national creative photography competition with a picture of a stunning sunset.

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now