Barking, Havering and Redbridge NHS trust reveals “missing” patient notes
- Credit: Archant
Patient notes have been going “missing” at the troubled Queen’s Hospital – resulting in delays and cancelled appointments.
The Recorder has spoken to a woman patient in her 40s who says her notes have been mislaid twice – once resulting in a three hour delay to chemotherapy treatment.
An improvement plan published by Barking, Havering and Redbridge University Hospitals NHS Trust revealed that between 15 and 20 per cent of patients’ notes were going missing.
The revelation comes as the trust, which has been placed in special measures by the Care Quality Commission, pledged to improve services.
A woman told the Recorder she had twice arrived at the hospital for scheduled appointments to discover her notes had been misplaced.
You may also want to watch:
She expressed concerns that missing notes could delay patients’ diagnosis and treatment but said her experience of the hospital had been generally positive.
Neil Hardy, associate director outpatient and medical secretariat services, said notes were not permanently lost, but in another area of the hospital.
- 1 How did your Havering GP surgery score in NHS patient survey?
- 2 Four-car crash in Havering-atte-Bower reignites calls for 20mph speed limit
- 3 Free swimming for schoolchildren in Havering launched ahead of Olympics
- 4 Secondary schools in Havering rated outstanding by Ofsted
- 5 Severe flooding in Havering and Dagenham as "tornado" hits Barking
- 6 Romford drama students to feature alongside celebrities in new WW2 film
- 7 Primary schools in Havering rated outstanding by Ofsted
- 8 10-storey block expansion of 700-home development in Rainham gets go-ahead
- 9 Get clued up on road and train disruptions coming to the area
- 10 Weather warning in place with east London set for thundery weekend
He said: “Every effort is made to insure that the clinician has access to relevant and appropriate information to enable patients to be properly assessed.”
The 44-page improvement plan has identified a variety of issues at Queen’s and King George’s hospitals and outlined the action needed to drive the trust out of special measures.
A bleak picture was painted of outpatient care revealing booking difficulties and cancelled appointments.
Measures to improve the service will include rebuilding customer appointment slots.
The chair of Havering Clinical Commissioning Group, Atul Aggarwal, said: “As a GP, my priority is the safety of my patients. I very much welcome the Trust’s improvement plan and look forward to seeing it now implemented effectively and at pace so patients experience the real improvements to hospital services that we all want for our local population.”