Havering's missing Amazon parcels mystery deepens as huge pile of emptied packages found in Cranham
PUBLISHED: 10:00 22 December 2017 | UPDATED: 10:49 24 December 2017
Parcels meant to contain Christmas presents for friends and family, which had not been delivered by Amazon, have been found empty and dumped at a roadside.
Amazon launched an investigation earlier this month following numerous complaints from customers.
Many of them lived in the RM11 and RM14 postcode areas, which cover Hornchurch, Upminster and Rainham, and had made complaints about their parcels not arriving.
But last week an Upminster resident, who wishes to remain anonymous, drove past Pike Lane, Cranham, only to find a pile of around 25 packages on the side of the road.
They had been emptied, and their cardboard remains left to rot.
She said: “I noticed them, because it was such a large pile, if it was just one or two I don’t know if I would have even stopped.
“It’s awful that so many people haven’t received their parcels, especially with Christmas coming up.”
The Amazon app, which tracks where packages are and when they are delivered, has been used by several of the complaining customers which stated their goods had arrived even though there has been no sign of them.
Follow-up emails and phone calls to Amazon, questioning the deliveries have also led to the customers once again being told that their parcels had already been sent.
Resident Rebecca Richardson, 23, of Upminster, was like many others in Havering a few weeks ago who were expecting several packages, but she was disappointed when only two out of eight of them arrived.
She said: “We put our trust in companies like Amazon to deliver our items and when they don’t it’s so disappointing.
“Clearly something strange is going on, Amazon needs to reconsider their third party delivery drivers.”
When the Recorder reported the number of complaints that had been made earlier this month, more than 60 people took to social media to describe similar incidents.
Some have said that their items have been re-delivered but other residents are still waiting for their packages, just days before Christmas.
An Amazon spokesman said: “We have very high standards for our delivery service providers and how they serve customers.
“We are investigating the incident.”