Havering residents’ views needed on proposed changes to community urgent care services

PUBLISHED: 15:00 31 May 2018

Doctor's stethoscope. Picture: PA Wire/Press Association Images

Doctor's stethoscope. Picture: PA Wire/Press Association Images

PA Wire/Press Association Images

A consultation has launched asking residents for their views on proposed changes to community urgent care services.

The 12-week consultation, launched by the Barking and Dagenham, Havering and Redbridge Clinical Commissioning Groups (BHR CCGs) will ask the public’s opinion on the way the services are accessed in the three boroughs.

Community urgent care services provide same day care and advice for people with urgent, but not life threatening, physical and mental health issues.

This includes the GP out of hours service, GP access hubs and walk-in services.

The proposals are said to make the process simpler for patients while preparing for the expected population growth by 2020.

The first option that is being suggested is where patients can walk in or book urgent appointments at four Urgent Treatment Centres, at King George Hospital, Queen’s Hospital, Harold Wood Polyclinic and Barking Community Hospital.

Bookable appointments would be available at eight community urgent care service locations, and no walk-in service at Loxford Polyclinic or South Hornchurch Health Centre.

The second option is where patients can walk in or book urgent appointments at two Urgent Treatment Centres and King George Hospital and Queen’s Hospital.

Bookable appointments would also be available at 10 community urgent care service locations but no walk-in service at Harold Wood Polyclinic, Barking Community Hospital, Loxford Polyclinic or South Hornchurch Health Centre.

Independent GP from the BHR CCGs Dr Arnold Fertig said: “More and more people are using A&E when it’s not an emergency, because they find choosing an alternative local service too complicated.

“With huge pressure on urgent care services and local hospital A&E departments, we want to make it easier for local people to get the right care, in the right place, at the right time.

“We want to hear from as many people as we can on the proposed changes, so that we can make the best possible decision for the people of Barking and Dagenham, Havering and Redbridge.

“People can share their views via the online questionnaire or by completing the paper version on the CCGs websites.”

To have your say, visit the CCG websites for Barking and Dagenham, Havering and Redbridge.

The consultation closes at 5pm on August 21.

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