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Greater Anglia wins train operator of the year but readers not convinced

PUBLISHED: 10:17 05 March 2013 | UPDATED: 10:19 05 March 2013

Ruud Haket, managing director of Abellio's Greater Anglia franchise

Ruud Haket, managing director of Abellio's Greater Anglia franchise

Archant

The company which runs services through Havering into central London has been named train operator of the year.

Greater Anglia was awarded the accolade last week at the Year at the Rail Business Awards at the London Hilton Hotel in Central London.

But many Romford Recorder readers remain unconvinced by the company.

Just into the second year of its franchise, the company operates 1,900 trains a day and carries two million passengers a week.

Judges recognised the improvement made by the Dutch-owned company and complimented it on the services it ran during the Olympics and Paralympics.

Greater Anglia managing director Ruud Haket, said: “I am delighted that we have received this independent endorsement of our achievements.

“To be bracketed amongst the leading UK train companies at such an early stage is a tribute to the commitment and dedication of our employees.

He added: “We know we have much more to do to achieve the consistency of service that our customers rightly expect, but we have made significant steps forward in punctuality, information provision and ticket purchasing facilities already and we are passionate about delivering high standards of customer service day in, day out, for passengers across our network.”

Recorder readers gave their reaction on social networking websites.

Adam Stearman commented on the Romford Recorder Facebook page: “Haha... joke of the year!!! Their best spout was the 2 weeks of the Olympics as soon as that was over, it was business as usual!”

Tom Gregory said on Twitter: “service has got worse since National Ex. 2 wks of half decent service during Olympics does not represent the other 50 wks.”

The Duchess said: “Amazing! The other rail operators must be absolutely appalling then.”

While Stu added: “where the hell are the air con carriages? C2c have had them for years. GA trains are sweltering in summer. Not nice.”

What do you think about the company? Join the discussion on Facebook.


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