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Festival-goers complain of long queues at Upminster's We Are FSTVL

PUBLISHED: 13:12 26 May 2019 | UPDATED: 18:18 26 May 2019

Frustrated festival goers have complained following reports of stampedes and three hour long queues to get into this year’s We Are FSTVL in Upminster. Picture: April Roach

Frustrated festival goers have complained following reports of stampedes and three hour long queues to get into this year's We Are FSTVL in Upminster. Picture: April Roach

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Frustrated festival-goers have complained following reports of stampedes and three hour long queues to get into this year's We Are FSTVL.

The award-winning festival started this bank holiday weekend on Saturday, May 25.

A 23-year-old resident from Harold Wood who attended the festival said that she complained to the event's organisers after she waited in a queue for two and a half hours.

She said: "I witnessed five people pass out. I honestly feared for my life that I suffered a panic attack after attending the festival.

"No one checked my ticket or the contents of my bag, and I reckon about 500 people also entered the festival like me having not been searched."

Festival goers received a message from the organisers which offered their "sincerest apologies" for the queues.

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It stated: "To make things quicker for everyone for everyone tomorrow we are adding additional staff, infrastructure and have worked with the technology providers to speed up the ticket checking process."

An official statement released this afternoon from the We Are FSTVL organisers said: "Due to unforeseen technical difficulties at the wristband exchange customers had experienced longer waiting times and for that we apologised.

"Security were able to overcome these issues and barriers were quickly reinstated.

"Five customers sustained minor injuries and all were treated on site before rejoining the festival.

"The situaton was quickly resolved and measures including providing additional queuing lanes and dedicated water distributers have been taken to change the process on site today for the benefit of all festival goers.

"Our sincere apologies for anyone that was affected by the issue at the gate. Our event planning is done in accordance to the highest standards, working with the Met Police, London Ambulance Service, London Broough of Havering and the London Fire Brigade.

"We take the security of our audience very seriously and constantly review our processes to ensure a safe festival environment."

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