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Commuters unable to board C2C trains at Rainham and Upminster after new timetable

PUBLISHED: 11:19 15 December 2015 | UPDATED: 11:43 15 December 2015

Commuters waiting for a train on the c2c line at Upminster station, during a strike which brough London Underground to a standstill earlier this year. PA WIRE/Nick Ansell

Commuters waiting for a train on the c2c line at Upminster station, during a strike which brough London Underground to a standstill earlier this year. PA WIRE/Nick Ansell

PA/Press Association Images

Commuters took to social media to complain about changes to the C2C service which saw crammed carriages and people unable to board.

A social media storm followed Monday’s launch of the new C2C timetable, which saw smaller trains pull into Rainham station on the busy commuters route to Fenchurch Street in central London.

Many commuters said being left standing in the rammed carriages while others were unable to board at all.

The C2C new timetable, based on customers’ feedback, was introduced to improve the service for other stations with the metro style carriages intended to create more space for commuters on shorter journeys.

But the changes have reduced capacity through Rainham and Upminster, with eight fewer carriages travelling through at peak times.

C2C delivery director, Kevin Frazer, said: “While we do recognise the strength of feeling in some areas, across the line as a whole the timetable operated largely as predicted.

“Most trains had the right level of seating.

“Over 90per cent of trains arrived on time this morning (Monday), which is a very good result for the first peak of the new timetable. With time we can expect that figure to climb to our usual high standards.”

But commuters continued to complain about the new service this morning (Tuesday).

Hayley Evans wrote on Twitter: “@c2c_Rail 7.02 from Upminster pulled in and was so crammed the platform is still full! Sort it out”

Dimitri Harmard also tweeted: “@c2c_Rail 6.51 was completely packed in Upminster and people couldn’t get on! Let’s take a train 15 minutes later and be 10 minutes late for work...”

The new timetable includes 12 peak trains, half of which have four-carriages and half eight-carriages.

This is a reduction of eight carriages compared to the old timetable which saw eight eight-carriages trains and four four-carriage trains during the morning peak.

C2C has announced some changes and the 8.19am service from Rainham, which was a four-carriages train yesterday (Monday), will became an eight-carriages service as of today (Tuesday).

A C2C spokesman told the Recorder: “Yesterday, that was the most over-crowded train and the change seemed to have resolved that issue this morning.”

C2C advised commuters to use all carriages because over-crowding often happens at the front of trains.

The changes were introduced after a C2C report recorded a 15pc increase in the number of people using the C2C service in the last five years and anticipated 3,000 people will be able to get on board at peak time.

The new timetable also includes a new half-hourly Sunday service via Rainham into central London.

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