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Amazon investigating packages going missing in the Hornchurch, Upminster and Rainham areas

PUBLISHED: 07:00 07 December 2017

Amazon. Picture: Nick Ansell/PA Archive/PA Images

Amazon. Picture: Nick Ansell/PA Archive/PA Images

Nick Ansell/PA Archive/PA Images

Amazon is investigating numerous incidents taking place in the borough where packages, many of them Christmas presents for friends and family, have not been delivered, leaving residents confused and angered.

Customers, many of them who live in the RM11 and RM14 postcode area which covers Hornchurch, Upminster and Rainham, have been making complaints to the online giant about parcels not arriving.

The Amazon app, which tracks where packages are and when they are delivered, has been used by several of the complaining customers which stated their goods had arrived even though there has been no sign of them.

Follow-up emails to Amazon, questioning the deliveries have also led to the customers once again being told that their parcels had already been sent.

Resident Rebecca Richardson, 23, of Upminster, was expecting eight packages last Sunday but only two had arrived.

She also says that she found a pile of Amazon parcels that had been dumped in Pike Lane, Cranham, that had been left “soggy” and damaged by rain.

She said: “We put our trust in companies like Amazon to deliver our items and when they don’t it’s so disappointing.

“My parents were in all day when they were meant to be delivered so the fact I was being told they had already done their job when I knew they hadn’t it was frustrating to say the least.

“I don’t know if someone has just decided to dump people’s packages but I want to find out.”

Hornchcurch resident Sandeep Jassal has also had trouble with Amazon and her packages had to be dispatched for a second time after they failed to arrive.

She said: “I’m loath to order anything from them now as it’s roulette whether the parcels will be delivered or not.

“I’ve wasted time at a far greater cost now than the cost of the items I had ordered from them.”

When contacted by the Recorder, an Amazon UK spokesman said: “We take complaints of this nature seriously and are working closely with the independent delivery provider to investigate the matter.”

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