A Hornchurch father is furious after his daughter found an insect in her lunch and was only offered a £5 voucher by the supermarket.
Lee Gilbert’s 26-year-old daughter bought the pack of eight raspberry yoghurts from her local Lidl in April, and only discovered the bug after feeling something crunchy in her mouth.
Although Lee complained to Lidl, he was unable to provide evidence of the original packaging as he had already thrown it away, and was subsequently offered a £5 voucher as an “offer of goodwill”.
He told this paper: “I just thought it was a cop-out.
“For me, the gift card is just not good enough, as she was quite repulsed and sick after finding the bug.
“They said they couldn’t do anything about it, but it’s their own-brand yoghurt.”
A spokesperson for Lidl said the supermarket “prides itself” on having thorough procedures in place to ensure products are high quality.
They added: “Therefore, we are disappointed that these expected high standards have not been met on this occasion.
“Following initial contact from the customer, the matter was escalated to our quality assurance team.
“Unfortunately, due to information regarding the product not being provided by the customer on request, we were unable to investigate further on this occasion.”
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here