Search

‘What are you talking about? A bus has gone into our house?’ - Harold Hill crash family reveal reaction

16:53 07 August 2014

Sharon and Ian Ottley outside their house

Sharon and Ian Ottley outside their house

Archant

One minute you’re relaxing on a Spanish beach, the next you are being told a bus has crashed into your home.

The Harold Hill family whose house was destroyed when a driverless double-decker rolled into it last month have revealed they have had no apology from Stagecoach or TfL about the “farcical” situation that ruined their two-week holiday and has left them homeless for six months.

“No-one has called to say sorry,” said Ian, who was enjoying a summer break with wife Sharon and daughters Danielle, 17, and Gemma, 16, when 24-year-old daughter Natasha phoned to tell him what had happened.

“I laughed when Tasha told me and said ‘what are you talking about? A bus has gone into our house? How the hell has that happened?’” Pictures of the crash spread on Twitter and before long had reached the family, who were in shock.

But after the insurance company informed Ian they would be coming back to a hotel room, they decided to stay in Spain.

“They told us there was no point going back, but the holiday was totally ruined. We were constantly talking about it.”

The Ottleys returned last Friday, and are staying in a hotel and trying to find another property while their house in Dagnam Park Square is rebuilt.

Sharon’s car was also written off, but Ian believes it could have been worse.

“If we hadn’t been on holiday Gemma and Danielle would have been in the house and they wouldn’t have been able to get out,” said Ian.

Natasha, who works in insurance, had to deal with the media attention and the immediate aftermath by herself.

“She did brilliant,” said Ian. “Her line of work meant she did better than I would have done, and she was chasing people off outside the house.”

A Stagecoach spokesman told the Recorder: “We have been in contact with the family to offer assistance. We are sorry for the upset and inconvenience caused.”

Read more:

Family left homeless after bus crashes into their Harold Hill home

Bus hits residential property in Harold Hill

0 comments

Comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Romford Recorder visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Romford Recorder staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Romford Recorder account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest News Stories

Yesterday, 16:25
Deck the halls with boughs of holly - and doughnuts  (photo: Arnaud Stephenson)

“You wouldn’t want to eat one, really – I’ve tried about four and even I don’t like them.”

Yesterday, 15:28
Person 1

Detectives are hunting for thugs who carried out a brutal early-morning attack in Romford town centre.

The 'Ho Ho Honut', the stuff of Christmas nightmares

Christmas just got a whole lot better – thanks to a Havering bakery chain.

Yesterday, 07:00
Romford Greyhound Stadium

The manager of Romford Greyhound Stadium has defended the track over claims it has the worst dog injury record in the country.

Most read news

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

News from your area

Digital Edition

Image
Read the Romford Recorder e-edition today E-edition

And they have a role to play in saving their species.

Twinkle, twinkle you little stars – thanks for making your homes so festive.

Offers for university places are at a record high.