Search

‘What are you talking about? A bus has gone into our house?’ - Harold Hill crash family reveal reaction

16:53 07 August 2014

Sharon and Ian Ottley outside their house

Sharon and Ian Ottley outside their house

Archant

One minute you’re relaxing on a Spanish beach, the next you are being told a bus has crashed into your home.

The Harold Hill family whose house was destroyed when a driverless double-decker rolled into it last month have revealed they have had no apology from Stagecoach or TfL about the “farcical” situation that ruined their two-week holiday and has left them homeless for six months.

“No-one has called to say sorry,” said Ian, who was enjoying a summer break with wife Sharon and daughters Danielle, 17, and Gemma, 16, when 24-year-old daughter Natasha phoned to tell him what had happened.

“I laughed when Tasha told me and said ‘what are you talking about? A bus has gone into our house? How the hell has that happened?’” Pictures of the crash spread on Twitter and before long had reached the family, who were in shock.

But after the insurance company informed Ian they would be coming back to a hotel room, they decided to stay in Spain.

“They told us there was no point going back, but the holiday was totally ruined. We were constantly talking about it.”

The Ottleys returned last Friday, and are staying in a hotel and trying to find another property while their house in Dagnam Park Square is rebuilt.

Sharon’s car was also written off, but Ian believes it could have been worse.

“If we hadn’t been on holiday Gemma and Danielle would have been in the house and they wouldn’t have been able to get out,” said Ian.

Natasha, who works in insurance, had to deal with the media attention and the immediate aftermath by herself.

“She did brilliant,” said Ian. “Her line of work meant she did better than I would have done, and she was chasing people off outside the house.”

A Stagecoach spokesman told the Recorder: “We have been in contact with the family to offer assistance. We are sorry for the upset and inconvenience caused.”

Read more:

Family left homeless after bus crashes into their Harold Hill home

Bus hits residential property in Harold Hill

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Romford Recorder visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Romford Recorder staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Romford Recorder account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Romford News Stories

14:00
Patient Mike Dewison and former Wimbledon champion Pat Cash.

A former Wimbledon champion stopped off in Romford to cut the ribbon for a new state-of-the-art CT scanner.

Yesterday, 17:13
Journalist and BBC presenter Jeremy Vine wrote an emotional letter to the victim of a viral assault video. Picture Credit: PA images

BBC broadcaster Jeremy Vine wrote an emotional letter to the victim of a viral assault video revealing his own experiences with bullies.

Yesterday, 16:30
Newtons Primary School in Rainham is having a make-over of it's garden. Teacher Lynette Allsop is leading the project.

A primary school is appealing for volunteers and businesses to help it create a new garden in the playground.

Yesterday, 15:30
George Woodward with tracker dog Cole in Bessbrook Mill in Northern Ireland in 1988

A breakfast club for veterans is holding its first ever gathering to give the chance for military members to get together and share their experiences.

Yesterday, 12:48
Miley, seven, and  India, 18-months, withTaylor Chalk, far right, who helped his mum's ex-partner Nicholas to safety after a house fire.

A 12-year-old boy has been hailed a hero after saving his stepdad from a fire which engulfed the family home.

Yesterday, 10:28
Romford Magistrates' Court

A father threatened to “kill” his ex-girlfriend after she ignored his calls and didn’t pay him back money owed.

Yesterday, 07:00
Rainham resident Colin Nickless is angered by the rise in energy bills

An investigation has been launched into energy costs at an affordable housing estate after residents received “extortionate” bills.

Thu, 17:40
Residents staging a protest against plans to dump waste on Ingrebourne Hill at the opening of the public inquiry.

“This will send a strong message our green belt is not for sale,” a councillor has said after finding out a public inquiry dismissed today an appeal to dump inert waste on green belt land.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

Kit yourself out and go Apple mad!

If you’re obsessed with Apple or just love a good gadget, this is a prize that will blow you away! An incredible £3,333 to spend on Apple goodies! How would you like to be the proud new owner of the Apple Watch?

VW Golf Estate

As we grow older it becomes more and more important to have means to travel about safely and quickly. Our friendship groups and families grow and the need to have a car that is not only safe but also fast and big enough for all our needs is ever more important. There are many cars on the market for such needs but none deals with them as efficiently or as neatly as a VW Golf Estate. These cars are build strong, long lasting and spacious for a reason. They cater to the needs of many and are some of the most popular cars currently on the market.

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now