Search

‘What are you talking about? A bus has gone into our house?’ - Harold Hill crash family reveal reaction

16:53 07 August 2014

Sharon and Ian Ottley outside their house

Sharon and Ian Ottley outside their house

Archant

One minute you’re relaxing on a Spanish beach, the next you are being told a bus has crashed into your home.

The Harold Hill family whose house was destroyed when a driverless double-decker rolled into it last month have revealed they have had no apology from Stagecoach or TfL about the “farcical” situation that ruined their two-week holiday and has left them homeless for six months.

“No-one has called to say sorry,” said Ian, who was enjoying a summer break with wife Sharon and daughters Danielle, 17, and Gemma, 16, when 24-year-old daughter Natasha phoned to tell him what had happened.

“I laughed when Tasha told me and said ‘what are you talking about? A bus has gone into our house? How the hell has that happened?’” Pictures of the crash spread on Twitter and before long had reached the family, who were in shock.

But after the insurance company informed Ian they would be coming back to a hotel room, they decided to stay in Spain.

“They told us there was no point going back, but the holiday was totally ruined. We were constantly talking about it.”

The Ottleys returned last Friday, and are staying in a hotel and trying to find another property while their house in Dagnam Park Square is rebuilt.

Sharon’s car was also written off, but Ian believes it could have been worse.

“If we hadn’t been on holiday Gemma and Danielle would have been in the house and they wouldn’t have been able to get out,” said Ian.

Natasha, who works in insurance, had to deal with the media attention and the immediate aftermath by herself.

“She did brilliant,” said Ian. “Her line of work meant she did better than I would have done, and she was chasing people off outside the house.”

A Stagecoach spokesman told the Recorder: “We have been in contact with the family to offer assistance. We are sorry for the upset and inconvenience caused.”

Read more:

Family left homeless after bus crashes into their Harold Hill home

Bus hits residential property in Harold Hill

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Romford Recorder visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Romford Recorder staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Romford Recorder account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Romford News Stories

7 minutes ago
The former Mecca Bingo building, High Street, Hornchurch, is now owned by supermarket chain Lidl

Plans to tear down a historic art deco building and much-loved former bingo hall have been approved by a council committee tonight.

18:00
Cafe assistant Charlotte Moore with Samuel, Henry and Jessica Owens and their  jelly made at the Rainham Hall event

Did you know? In the 18th century, jelly was a fashionable dish.

Whybridge Infant School has had a classroom extended outside of planning permission.

The council has been accused of double standards after it pushed ahead with extending a classroom without planning permission.

Pupils at Redden Court School in Romford celebrating GCSE results

The headteacher and students at Redden Court School are celebrating their “best ever” GCSE results this morning.

12:53

Students and staff have been celebrating at St Edward’s Church of England School after they recorder a 15 per cent increase in A* to C grades.

Students at Raphael School this morning

The headteacher of Raphael School is celebrating as his students achieved 100 per cent A* to C grades at GCSE, including English and maths.

11:52
Police want to speak to this man

A man is being sought after a 24-year-old was punched in the face by a stranger on the 174 bus.

10:50
A computer generated image of how a street in the Dovers Corner development may look. Image: Persimmon Homes

Plans to build 396 homes on an industrial estate are due to be considered by the council’s committee tonight.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

You could win £15,000 to spend on either their mortgage or a deposit towards the home of their dreams

Wouldn’t it be lovely to have a period of time when you simply don’t have to worry about finding the money each month to pay your mortgage? When you don’t have to put money aside from your monthly income, or worry about having to afford other essential outgoings?

Which book character do you share cleaning habits with?

Whether you have more in common with put-upon Cinderella, emotionally turbulent Jane Eyre, or easily distracted Mole, you’re sure to appreciate that one lucky winner will receive four sessions of free cleaning. Enter our quiz for your chance to win. All runners up will get £10 off their first clean when making a repeat booking.

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now