Understaffed Hornchurch care home ordered to improve by inspectors

PUBLISHED: 16:15 06 October 2016 | UPDATED: 17:13 06 October 2016

The Hornchurch Care Home, also known as the The Hornchurch Nursing Centre, Suttons Lane, Hornchurch as been given a

The Hornchurch Care Home, also known as the The Hornchurch Nursing Centre, Suttons Lane, Hornchurch as been given a "requires improvement" rating by CQC inspectors. Photo: Google Maps

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The owners of a care home with “insufficient” numbers of experienced and qualified staff said they are committed to making changes ordered by inspectors.

A report published by the Care Quality Commission (CQC) last week found the Bupa-run Hornchurch Care Home, Suttons Lane, Hornchurch, was understaffed and accurate records had not always been kept.

Inspectors spoke to residents and while some were happy with the service, they found some had faced a wait for personal care.

An elderly resident told inspectors: ”I have been left waiting for assistance for hours for a pad change.”

CQC inspectors carried out two unannounced visits at the home in July and August and found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During the inspection, another resident had said: “I find that staff are not always available when I need them especially at night and in the middle of the day. They don’t have time to talk to me.”

The report stated: “The provider did not have sufficient numbers of qualified and experienced staff to meet the needs of people in the home and provide support to care staff.”

But Bupa a spokeswoman said the health and wellbeing of residents remained the service’s top “priority”.

“We are committed to making changes,” she said.

“We have already hired more staff and are also improving the activities our residents can get involved in.”

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