Search

Train operator Greater Anglia mocked for telling Twitter user to stop contacting another

PUBLISHED: 11:05 28 April 2014 | UPDATED: 11:37 28 April 2014

User @Rickyandrews83 had a dispute with Greater Anglia's Twitter team

User @Rickyandrews83 had a dispute with Greater Anglia's Twitter team

Archant

Unpopular train operator Greater Anglia has come under fire after its online staff told one complainer to stop contacting another.

User @Rickyandrews83 asked if the staff member knew what trolling was User @Rickyandrews83 asked if the staff member knew what trolling was

In a quite farcical dispute, a member of the social media team at the company repsonsible for the Liverpool Street to Shenfield service, which runs through Romford, Gidea Park and Harold Wood, accused Twitter user Ricky Andrews of “trolling” - meaning to post offensive or obscene messages.

It came after Mr Andrews got involved in another user’s complaint to the train company, when they asked him to “please refrain from routinely contacting other users who are not your own followers via our feed.”

After explaining he could contact who he wished, Mr Andrews was then referred to the operator’s social media usage policy, which states: “We do not tolerate ‘trolling’ (routinely contacting users who are not your own followers) via our feed.”

The Greater Anglia account was then then flooded with tweets from users, mocking the company and pointing out that its definition of “trolling” was incorrect.

The dispute led to many tweets mocking the train operator The dispute led to many tweets mocking the train operator

“Trolling,” covered by the Communications Act 2003, includes messages that are “grossly offensive or of an indecent, obscene or menacing character and should be used for indecent phone calls and emails.”

Jo Smith, of Romford, tweeted that the situation was “crazy,” adding: “This has honestly made me laugh out loud. Gotta love it when someone stands up to a bullying tactic and wins!”

A fake Greater Anglia account named Greater Angst took aim too, tweeting: “Will those, who don’t follow me, stop reading my tweets. If you don’t follow and I find out, I’m sending the cops.”

Speaking to the Recorder, Ricky Andrews said: “I have requested that Greater Anglia give me a public written apology. They defined me as a troll when at no point have I ever upset or been nasty to anyone.”

Read more:

Havering Tube stations open but delays at Romford station

Greater Anglia finishes bottom of customer survey

Comments have been disabled on this article.

Latest Romford News Stories

Rats swarming in and out of bin bags, roaming confidently across front gardens and gnawing their way through fences – that is what residents of one Rainham street have found themselves up against.

15:02

Fans can relive the unique musical talents of George Michael in a special tribute performance.

Havering’s councillors look set to brand Sadiq Khan’s increased housing targets for the borough “unacceptable, unachieveable and unsustainable” at a meeting later this month.

09:08

Medical failings stretching back more than two decades cost the NHS trust running Queen’s Hospital millions of pounds a year.

08:13

An outspoken teenager from Romford is looking for two young people from the borough with mental health issues to take part in some mentoring sessions.

Yesterday, 17:00

A small Romford charity is celebrating their 20th anniversary with a special ball.

Yesterday, 16:30

Rail staff have shown their support for Havering Samaritans’ bid to turn “Blue Monday” into “Brew Monday”, by encouraging people to get together for a cup of tea and a chat.

Yesterday, 15:00

Havering Council cabinet members are set to discuss a proposed £30million grant from the GLA to pay for more affordable housing in the borough over the next three years.

PROMOTED CONTENT

Window and conservatory specialist Ken Rhodes talks about the possibilities for brightening up your home for the new year, and with their home improvement finance deals it’s possible for everyone to make some changes

Lisa and Jennie are cousins who grew up in the borough. Their grandmother, ‘Nanny Fish’ was a huge part of their lives, and while she had dementia and increasing needs, she really benefited from having care in her nephew’s loving home. This experience was the inspiration for Lisa and Jennie to set-up their own home care service.

Newsletter Sign Up

Sign up to receive our regular email newsletter

Most read news

Show Job Lists

News from your area

Competitions

Having a brand new kitchen is something that lots of people want but can only dream of. Sadly keeping up to date and making our living spaces as nice as they can be is a costly and incredibly stressful business. Even a fresh coat of paint makes all the difference but isn’t easy or quick.

Who wouldn’t love the chance to go on a shopping spree. Imagine being able to walk into a shop and choose whatever your heart desires without having to worry about how much it costs.

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now