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A Romford nursing home, which previously received a damning report into its care, has made improvements, says a health watchdog.

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The report into services at Abbotsford Nursing Home, in Gilbert Road, published by the Care Quality Commission in January asked the home to treat residents with more respect and to involve them more in their own care. It said improvements were also needed in record keeping, telling people about their care and treatment and to ensure they are safeguarded against abuse.

Their latest report published earlier this month said all standards were now being met including: treating people with respect and involving them in their care; standards of providing care; caring for people safely and protecting them from harm; standards of staffing; and the quality and suitability of management.

Inspectors said they were told by one relative of a person at the home that the staff “treat people well and with kindness”.

Their report said care plans considered people’s choice and levels of independence. The plans showed family involvement in people’s care and relatives had signed to show their views were documented. They also praised the home for carrying out well-attended meetings where relatives were consulted.

Inspectors also praised the home for giving staff training in safeguarding vulnerable adults and human rights, and for developing a process with Havering Council to protect people.

Inspectors added in their report: “People’s personal records were accurate and fit for purpose. Care files had been re organised recently in to a single folder for each person. This was so that all important information on each person could be located in one place.”

Staff now keep records of half hourly observations to ensure those who stayed in their rooms had the support they needed.

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