Search

Red Cross called to care home crisis after Havering Council declined to help own vulnerable residents

08:37 10 January 2014

Residents Brian Laws and Nellie Ifield:

Residents Brian Laws and Nellie Ifield: 'Red Cross did what Havering Council should have done'

Archant

The British Red Cross came to the call of the elderly and the vulnerable hours before the council during a 24-hour power cut affecting three sheltered accommodation blocks.

Power went out at 4.30am on January 2 at Sunrise, Solar and Serena Lodges in Hornchurch but it wasn’t until 8.30pm that the council arrived to help the residents some of them in their 90s.

Brian Laws, 73, of Sunrise Lodge, said: “The Red Cross had been there for two and a half hours doing what the council should’ve been doing.”

He said that a message was left on the council’s out-of-hours number at 5am.

“I called later in the day,” he said, “they replied: ‘Well if the electricity people are there then we will leave it’.

“But people had been without heating, hot food or anything for a long time. We’re talking about elderly people and those with multiple sclerosis.”

The Red Cross brought blankets and portable lights whilst a nearby tenant management organisation brought portable heaters.

Mr Laws assisted the Red Cross by making a list of the most vulnerable people.

They brought a lady of 96 down to the lounge of Serena Lodge where there was still heating. They made her a temporary bed so that she could sleep and stay warm.

“A lady with COPD [a lung disease] had to use candles for light which had affected her breathing badly,” Mr Laws said. “The Red Cross took her to the lounge immediately.”

Cabinet member for housing, Cllr Lesley Kelly, said: “We are sorry that our tenants suffered during this period of bad weather.

“We are very grateful to all those who helped, including tenants, neighbours and the Red Cross.

“We apologise wholeheartedly to the residents who had such a bad experience. I have asked for there to be a review of all of our procedures to ensure that this does not happen again.”

UK Power Networks restored the electricity fully by 4am on January 3.

0 comments

Latest News Stories

Yesterday, 13:57
Fatmir Mula has been charged with attempted murder

A man has been taken to hospital after he was involved in a collision.

Yesterday, 10:17
Matthew Hopkins, Chief Executive of Queen’s and King George hospitals

Health commissioners in Havering are being investigated by a government watchdog over “pricing arrangements” involving elective care services.

Yesterday, 09:46
One of the men can be seen with a shotgun

This is the terrifying moment a masked gang armed with a shotgun and crowbars broke into a house in Gidea Park – after pulling up in a Porsche.

Yesterday, 09:36
Business of the Year was won by Harrison Wipes - Havering Business Awards 2014

The entries have flooded in, been sorted and now the finalists of the Havering Business Awards 2015 can be announced.

Most read news

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

Get your hands on some fresh trainers!

Need some new shoes to head to work or some new heels for a night on the cobbles? London24 has teamed up with online retailer Sole Trader to offer £100 worth of shoes to one lucky reader.

Take in the stunning sites of London from the summit of the O2!

Up at The O2 has teamed up with London24 to give one lucky reader the chance to experience urban mountaineering this summer with an exhilarating 90-minute climb across the roof of one of London’s most iconic landmarks.

Digital Edition

Image
Read the Romford Recorder e-edition today E-edition
Family Notices 24


Our trusted business finder