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Queen’s recruits ‘mystery shoppers’ to improve care

PUBLISHED: 11:40 24 September 2014

Queen's Hospital, Rom Valley Way, Romford

Queen's Hospital, Rom Valley Way, Romford

Archant

Patients are being recruited as “mystery shoppers” to ensure the improvement of services at Queen’s Hospital, Romford.

Those wishing to participate will be given training, as part of the initiative by Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT), which also runs King George in Goodmayes - where the project will also run.

The scheme will be open to inpatients, day cases, outpatients, and anyone receiving care from the hospitals’ community teams.

Trust deputy chief nurse Gary Etheridge said: “We are very proud of the recent developments we have made in our patients’ experience, and this is another example of how we are actively listening to ensure patients receive the high quality care they deserve.

“The mystery shoppers initiative will allow us to see our services through our patients’ eyes.”

To take part in the scheme - which supports the other patient feedback methods in place including the Friends and Family Test - visit www.bhrhospitals.nhs.uk, call the mystery shopper team on 01708 503 466 or email mysteryshoppers@bhrhospitals.nhs.uk.

Read more:

Queen’s and King George hospital chief: ‘We’re starting to see improvements’
Midwife’s three-month suspension sparks anger from family

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