Search

Tenants anger at Havering Council after error sees rents debited week early

18:00 02 January 2014

Cllr Kelly said buyers would get a full refund if they returned the cream to the High Street shop

Cllr Kelly said buyers would get a full refund if they returned the cream to the High Street shop

Archant

A payment error by Havering Council that took direct debit rent payments a week early has caused chaos for outraged residents.

Though the funds were meant to be taken from the accounts of tenants tomorrow, the transactions went through on Friday, leaving many facing bank charges and financial difficulties.

Grounds maintenance worker Harry Brown, 23, of Leamington Road, Harold Hill, said he felt let down by the council, and it was only due to his bank that he didn’t face a weekend in darkness.

He said: “I went to get my gas and electric on Friday and pay by card but it was declined. When I found out why I phoned the council but they said there was nothing they could do until Monday.

“They said they would get the finance department to call me – but they didn’t.”

Fortunately, TSB cancelled the direct debit and returned funds to his account.

He added: “I am so lucky. If they hadn’t done that I would have had no gas and electric all weekend. It was no thanks to the council though. I feel let down.”

The council has apologised to residents, with a letter going out to all affected tenants on Monday, confirming it would refund any bank charges made because of the error.

Emergency arrangements have been put in place to help those in immediate need.

Cabinet member for housing, Cllr Lesley Kelly, said: “We understand how much this would have inconvenienced our residents and apologise unreservedly for the error.

“Anyone who had to pay bank charges as a result of this will receive a full refund.”

Affected residents should contact the housing office at Chippenham Road, Harold Hill, showing a bank statement.

Cllr Kelly also urged all those in immediate need to contact the emergency out of hours line on 01708 433 399 for support and advice.

0 comments

Latest News Stories

48 minutes ago
The Recorder, July 29 1955

This week in history – 60, 40 and 20 years ago.

Scott Probert

An ex-paratrooper says many veterans struggle to adapt to civvy street because they are ill-prepared for life after the forces.

12:00
Aqua balls at the Havering Show 2014. Picture: Sandra Rowse

Prepare to dance your socks off at the return of the borough’s biggest variety event.

Yesterday, 13:57
Fatmir Mula has been charged with attempted murder

A man has been taken to hospital after he was involved in a collision.

Most read news

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

Get your hands on some fresh trainers!

Need some new shoes to head to work or some new heels for a night on the cobbles? London24 has teamed up with online retailer Sole Trader to offer £100 worth of shoes to one lucky reader.

Take in the stunning sites of London from the summit of the O2!

Up at The O2 has teamed up with London24 to give one lucky reader the chance to experience urban mountaineering this summer with an exhilarating 90-minute climb across the roof of one of London’s most iconic landmarks.

Digital Edition

Image
Read the Romford Recorder e-edition today E-edition
Family Notices 24


Our trusted business finder