Search

Tenants anger at Havering Council after error sees rents debited week early

18:00 02 January 2014

Cllr Kelly said buyers would get a full refund if they returned the cream to the High Street shop

Cllr Kelly said buyers would get a full refund if they returned the cream to the High Street shop

Archant

A payment error by Havering Council that took direct debit rent payments a week early has caused chaos for outraged residents.

Though the funds were meant to be taken from the accounts of tenants tomorrow, the transactions went through on Friday, leaving many facing bank charges and financial difficulties.

Grounds maintenance worker Harry Brown, 23, of Leamington Road, Harold Hill, said he felt let down by the council, and it was only due to his bank that he didn’t face a weekend in darkness.

He said: “I went to get my gas and electric on Friday and pay by card but it was declined. When I found out why I phoned the council but they said there was nothing they could do until Monday.

“They said they would get the finance department to call me – but they didn’t.”

Fortunately, TSB cancelled the direct debit and returned funds to his account.

He added: “I am so lucky. If they hadn’t done that I would have had no gas and electric all weekend. It was no thanks to the council though. I feel let down.”

The council has apologised to residents, with a letter going out to all affected tenants on Monday, confirming it would refund any bank charges made because of the error.

Emergency arrangements have been put in place to help those in immediate need.

Cabinet member for housing, Cllr Lesley Kelly, said: “We understand how much this would have inconvenienced our residents and apologise unreservedly for the error.

“Anyone who had to pay bank charges as a result of this will receive a full refund.”

Affected residents should contact the housing office at Chippenham Road, Harold Hill, showing a bank statement.

Cllr Kelly also urged all those in immediate need to contact the emergency out of hours line on 01708 433 399 for support and advice.

0 comments

Latest Romford News Stories

Yesterday, 16:30
Motorists on the A13 between Wennington and Rainham

Reckless drivers are endangering the lives of Havering residents by reaching speeds of up to 124mph, the fastest clocked in London last year.

Yesterday, 15:54
Lawrence Webb  ( Ukip )

A Havering councillor is standing as deputy of one of the candidates in Ukip’s leadership election.

Yesterday, 15:13
Luke Hudson (centre) with his mum and dad on his 21st birthday.

The son of a taxi driver who tragically died at the wheel of his cab has paid tribute to the “best dad anyone could have asked for”.

Yesterday, 12:16
Seven men have been arrested by HM Revenue and Customs (HMRC) and four tonnes of toxic waste removed after two fuel laundering plants were discovered in Essex on Wednesday Picture: HMRC

Seven men, including one in Hornchurch, have been arrested and four tonnes of toxic waste removed after two fuel laundering plants were discovered in Essex on Wednesday.

Yesterday, 07:00
Parents at Parsonage Farm Primary School fought off expansion in 2015

Councillors have criticised the borough’s plans to expand schools, claiming that school kitchens are already failing to provide hot meals for pupils.

Thu, 16:29
Police at the scene last night (credit: donatassimkus.com)

Three men have been arrested on suspicion of attempted murder after a shooting in Gidea Park last night.

Thu, 15:26
British Transport Police

A man has been identified and will be interviewed by police after a disabled commuter was pushed and slapped on a train.

Thu, 12:02
Jim Reynolds pictured with Stalkers Lily

Romford Greyhound Stadium has terminated its contract with a high-profile trainer after accusing him of “bringing the integrity of the sport into question”.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

Which book character do you share cleaning habits with?

Whether you have more in common with put-upon Cinderella, emotionally turbulent Jane Eyre, or easily distracted Mole, you’re sure to appreciate that one lucky winner will receive four sessions of free cleaning. Enter our quiz for your chance to win. All runners up will get £10 off their first clean when making a repeat booking.

£15k prize bundle

Imagine having the opportunity to win an incredible £15,000 bundle of some of the most amazing prizes available. Well, for one lucky contest entrant that dream could soon become a reality because we at MyOffers are offering an incredible free prize bundle that will make even the most hardened person wild with excitement.

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now