Search

Tenants anger at Havering Council after error sees rents debited week early

18:00 02 January 2014

Cllr Kelly said buyers would get a full refund if they returned the cream to the High Street shop

Cllr Kelly said buyers would get a full refund if they returned the cream to the High Street shop

Archant

A payment error by Havering Council that took direct debit rent payments a week early has caused chaos for outraged residents.

Though the funds were meant to be taken from the accounts of tenants tomorrow, the transactions went through on Friday, leaving many facing bank charges and financial difficulties.

Grounds maintenance worker Harry Brown, 23, of Leamington Road, Harold Hill, said he felt let down by the council, and it was only due to his bank that he didn’t face a weekend in darkness.

He said: “I went to get my gas and electric on Friday and pay by card but it was declined. When I found out why I phoned the council but they said there was nothing they could do until Monday.

“They said they would get the finance department to call me – but they didn’t.”

Fortunately, TSB cancelled the direct debit and returned funds to his account.

He added: “I am so lucky. If they hadn’t done that I would have had no gas and electric all weekend. It was no thanks to the council though. I feel let down.”

The council has apologised to residents, with a letter going out to all affected tenants on Monday, confirming it would refund any bank charges made because of the error.

Emergency arrangements have been put in place to help those in immediate need.

Cabinet member for housing, Cllr Lesley Kelly, said: “We understand how much this would have inconvenienced our residents and apologise unreservedly for the error.

“Anyone who had to pay bank charges as a result of this will receive a full refund.”

Affected residents should contact the housing office at Chippenham Road, Harold Hill, showing a bank statement.

Cllr Kelly also urged all those in immediate need to contact the emergency out of hours line on 01708 433 399 for support and advice.

0 comments

Latest News Stories

53 minutes ago
Crime on buses has decreased

There were 295 instances of bus-related crime in Havering last year, according to new statistics released by Transport for London (TfL).

Cassie Leeson, 15 with Jessie the cow at Wellgate Farm open day in Collier Row

Families were delighted to spend the day greeting ponies, sheep, cows, ducks and rabbits at a farm’s annual open day.

07:00
At the start, Arc de Triomphe, Paris, from left to right, Mike Day, Mark Chappell, Ian Frost, Dan Haines, Simon Elliot, Colin Mimms, Richard Lawrence, Chris Brown and Steve Lawrence. Picture: Havering & Brentwood Bereavement Service

A group of friends are celebrating after completing a cycle challenge for charity.

Yesterday, 17:47
Naidu and Naidu. Picture: Google Maps

A dental nurse has been sacked for misconduct after lying about a caution for cocaine possession in her registration form.

Most read news

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

Time to expand with the LeefiBRIDGE.

More iOS memory in a flash: Introducing Leef iBRIDGE.

The sell out 2014 event 32 Londoners, returns to the Coca-Cola London Eye!

The Coca-Cola London Eye is proud to announce that 32 Londoners will be returning this June, following last year’s sell out event. The event will feature 32 talks, in each of the London Eye’s 32 capsules on 32 extraordinary Londoners.

Digital Edition

Image
Read the Romford Recorder e-edition today E-edition
Family Notices 24


Our trusted business finder