Search

Tenants anger at Havering Council after error sees rents debited week early

18:00 02 January 2014

Cllr Kelly said buyers would get a full refund if they returned the cream to the High Street shop

Cllr Kelly said buyers would get a full refund if they returned the cream to the High Street shop

Archant

A payment error by Havering Council that took direct debit rent payments a week early has caused chaos for outraged residents.

Though the funds were meant to be taken from the accounts of tenants tomorrow, the transactions went through on Friday, leaving many facing bank charges and financial difficulties.

Grounds maintenance worker Harry Brown, 23, of Leamington Road, Harold Hill, said he felt let down by the council, and it was only due to his bank that he didn’t face a weekend in darkness.

He said: “I went to get my gas and electric on Friday and pay by card but it was declined. When I found out why I phoned the council but they said there was nothing they could do until Monday.

“They said they would get the finance department to call me – but they didn’t.”

Fortunately, TSB cancelled the direct debit and returned funds to his account.

He added: “I am so lucky. If they hadn’t done that I would have had no gas and electric all weekend. It was no thanks to the council though. I feel let down.”

The council has apologised to residents, with a letter going out to all affected tenants on Monday, confirming it would refund any bank charges made because of the error.

Emergency arrangements have been put in place to help those in immediate need.

Cabinet member for housing, Cllr Lesley Kelly, said: “We understand how much this would have inconvenienced our residents and apologise unreservedly for the error.

“Anyone who had to pay bank charges as a result of this will receive a full refund.”

Affected residents should contact the housing office at Chippenham Road, Harold Hill, showing a bank statement.

Cllr Kelly also urged all those in immediate need to contact the emergency out of hours line on 01708 433 399 for support and advice.

0 comments

Latest Romford News Stories

10:00
Stand up at the Comedy Club 4 Kids

What’s happening in Havering this half-term

NHS Logo Picture: PA Images

A community psychiatric nurse has been suspended from working for a year after she accessed medical records without clinical justification and acted aggressively in front of a patient.

Yesterday, 15:00
Sanders School pupil, Mark Trew, has been chosen to take part in a film promoting a mentoring scheme. Photo: Stacey Kyraciou/Sanders School

Eight teenagers are taking part in a one-of-a-kind mentoring scheme that gives them the opportunity to mentor nursery children to develop self-esteem and confidence.

Yesterday, 12:00
Left to right: Actors Charlie Borg and Jai Sepple

“I wish I were big” were the words that changed everything in hit 80s movie Big and theatre-goers will be able to follow what happens next as the musical adaptation makes its way to the Brookside Theatre.

Yesterday, 10:00
Roxana received plaque certifying her IQ results from the mayor

An 11-year-old girl has been awarded membership to an exclusive society, reserved for people with the highest IQs in the country.

Saturday, May 28, 2016
John Brouder, NELFT NHS Foundation Trust chief executive

A £12m grant is set to train talented graduates as social workers to help people living with mental health conditions.

Saturday, May 28, 2016
Tower blocks, Napier and New Plynouth house

The “forgotten flats of the Mardyke Estate” could soon be demolished and replaced with modern, affordable housing.

Saturday, May 28, 2016
Linda Borg, Maureen Ballard, Janet Abbott, Manvir Kaur and Charlotte Oxby

A retired district nurse will join hundreds of women for a moonlit walk through Romford to support a charity close to her heart.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

Win a BMW 1 series

There are fewer cars currently on the market more stylish and exciting than the BMW. Known all over the world as one of the best car manufacturers, the BMW is renowned for sleek designs and fantastic high quality workmanship.

Kindle 7 inch tablet

Are you looking for a brand new gadget to help you stay connected on the go and make that long journey home a bit more entertaining? Look no further. MyOffers is giving you the chance to win 1 of 50 Kindle Fire 7” Display Tablets! That’s 50 times more chances to win, so hurry up and enter our competition today and you could be one of our lucky winners!

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe