Orchard Village utlities company ‘regrets’ water outages on troubled estate
PUBLISHED: 15:00 26 October 2017
The utilities company that powers the troubled Orchard Village in Rainham has apologised for water outage issues on the estate.
Last week, the Recorder reported Orchard residents had been left without running water twice in a month – once as the result of an accident, and then again as planned maintenance works were carried out.
In a letter to this paper, Rochelle Dickson, the head of customer service at SSE Enterprise Utilities, said: “ We take any concerns that residents have very seriously and we are writing to each of them to clarify the function of the heat and hot water system on site and the help and support we can provide.
“It is a matter of regret that last month the estate was left without drinking water for a period due to a fault with a water pump circulating cold water throughout the estate.
“This water pump is operated by a party separate to SSE.
“Finally, I would also urge any residents who might be struggling with bills to contact our dedicated heat customer service team on 0345 078 3215 as soon as possible, we will then provide all the help we can to manage any issues they might be facing.”