Search

Nightmare new homes in Rainham estate have leaks, damp and bad wiring

PUBLISHED: 08:12 25 January 2016 | UPDATED: 08:12 25 January 2016

Residents in Orchard Village have had major housing problems with heir new-build homes. Colin Nickless at 3 Broadis Way with his daughter Ellie, four

Residents in Orchard Village have had major housing problems with heir new-build homes. Colin Nickless at 3 Broadis Way with his daughter Ellie, four

Archant

Owners of new homes on an £80million housing development have been hit with leaks, damp and light bulbs that won’t turn off.

What they said about the problems

Circle Housing:

Iain Taylor, regional development director: “We are working to resolve these issues as quickly as possible and are sorry for the inconvenience. Along with our contractors, we have carried out urgent repairs at the four homes which reported problems to us.

“We will redecorate and replace damaged carpets and do a full inspection of the 28 homes to ensure there are no further issues.”

Willmott Dixon:

“We have two people on site to resolve any issues. We take customer care very seriously and our team will ensure that any further work that is required will be done promptly.

“We’re proud of the hundreds of homes we’ve built over many years to create Orchard Village with Circle, and are applying utmost urgency to resolve the issues.”

MP Jon Cruddas:

“I spent Friday evening going through a whole series of cases with residents. This is very serious and I have taken all the cases up with the chief executive. These were not problems you would assume you should get with new builds and I am determined to get to the bottom of this because they are not isolated cases.”

Residents of Orchard Village, Rainham, have endured problems since they moved in last summer.

Colin Nickless, 40, is a home carer for his daughter Eleanor, four, who has autism and cystic fibrosis. He, his wife Jessica, 38, Eleanor and her little brother Freddy, two, moved to Broadis Way in August from Devon.

Since then, they have had 30 visits from contractors over defects in their shared ownership home, for which they paid £75,000.

In December, Colin was so fed up he went knocking on neighbours’ doors to see if they were in the same boat, and discovered almost all of the people in the 28 homes had experienced similar problems.

“We’ve got damp, mouldy carpets. If my daughter gets the fungus in her lungs, the best case scenario is she’s in hospital for two weeks and worst case is she needs a lung transplant,” said Colin.

“There’s a complete disregard for people’s health. It took five visits to fix a leak and another five for a problem with the balcony light. There was a bulb on the landing that didn’t turn off.

“When we moved in, three pipes weren’t connected properly in the toilet. There can’t have been any thorough testing. If there was, how would these problems be missed?

“As a parent you are left wondering if the house is safe to live in.”

Housing association Circle Housing has admitted the houses were not built to the expected standard by contractors Willmott Dixon, and is now fixing the problems after emails from Colin which were also sent to MP Jon Cruddas and BBC Watchdog.

Another couple, who have two young children, came home late one night in December to find water gushing through the ceiling and called an emergency number, only to be told to call a plumber.

“There was water in the lightbulb,” said the resident, who did not want to be named. “We were soaking up buckets of water from the carpet with a water hoover.

“We are concerned about the future. The guarantee is only for one year, so if something goes wrong after that we have to pay. It’s a brand new house, you don’t expect these things.”

Another neighbour, who bought her house outright, had Christmas presents ruined by a leak.

Latest Romford News Stories

8 minutes ago

Havering is the second best borough in London for not wasting water, according to a new report on the affordability of fresh drinking water across the capital.

Yesterday, 17:00

The headteacher of a Hornchurch secondary school has revealed how she hopes a number of small changes to the average school day will add up to big results for her pupils’ futures.

Yesterday, 15:50

Nearly two months after the Travellers left the site all of the rubbish has finally been cleared.

Yesterday, 12:57

The air ambulance landed in the school field and took the teenager to hospital.

Yesterday, 12:56

A number of streets in Romford are set to be closed to the public over the summer months as part of an eight-week upgrade to the town’s major gas pipes.

Yesterday, 12:06

The Mayor of Havering opened a new office space in Romford Town centre that is designed to encourage businesses to work together.

Yesterday, 11:00

Romford MP Andrew Rosindell reflects on the gallant work of the RAF in both the past and present.

Yesterday, 07:00

A third planning application has been submitted to build on a Rainham open space despite a campaign by residents for the area to be protected by village green status.

PROMOTED CONTENT

The next step in renewable energy could be right beneath your feet as you walk through a Romford shopping centre.

There are many reasons people decide to join a gym. Some want to pack on muscle for strength, train for endurance, or lose weight. But did you know it also does wonders for your mental health? Two members at Romford’s Better Gym in the Market Place talk about their personal fitness journey and the importance of replacing bad habits with good ones.

Sean Watson, director at the family-run St Michaels Homes which runs Howard Lodge and Dudbrook Hall, answers the common questions people have about care homes.

Newsletter Sign Up

Romford Recorder twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists

News from your area

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now