Search

Lottery freebie apology for scratchcard misprint which denied Harold Hill cancer patient £80,000 jackpot

18:00 02 February 2014

Tom Gray with what he believed was the winning scrathcard. Picture: Jim Bennet

Tom Gray with what he believed was the winning scrathcard. Picture: Jim Bennet

JIM BENNETT 0208 309 6066 07836 225 329

The 75-year-old cancer patient who was denied £80,000 scratchcard winnings which officials claimed was a “misprint”, has been sent eight complimentary cards as an apology.

His daughter, Alison Gray, took a coin to the cards to reveal their winnings were just £15.

Tom Gray, of Dagnam Park Drive, Harold Hill, thought he had hit the jackpot when he matched two dice on his Lucky Streak scratchcard – until Lottery officials explained that the ticket was an error.

A line of ink is missing, which Camelot, the National Lottery 
operator, says would reveal a dot, making the dice a five rather than a four.

On receiving the complimentary cards, Miss Gray, of Pilgrims Hatch, Brentwood, told the Recorder: “I can’t bring myself to scratch them.”

Her fear is that if she took a gamble on the cards that would be her appeal over.

“For them that is the end but I will take this up with the Gambling Commission,” she said.

The commission has advised her that it can make sure Camelot follows the procedures correctly but cannot force it to pay any winnings due.

A Camelot spokesman said: “The analysis has confirmed that, due to an isolated fault with one of the print heads, this particular scratchcard was printed with some of the game play data missing.

“We appreciate the disappointment caused as a result of this print error and have apologised to the player.”

Mr Gray was diagnosed with prostate cancer three months ago.

The former gas and central heating fitter had wanted to share his jackpot winnings with his grandchildren.

0 comments

Latest News Stories

Yesterday, 17:00
 Fatal crash scene Rainham Road, Hornchurch.

Friends and colleagues have paid tribute to a 24-year-old who was killed on Monday night when his Ford Focus hit a lamppost in Hornchurch.

Yesterday, 18:07
Police want to speak to Michael Cawley. Picture: Essex Police

Police have launched an investigation after a man was found with head injuries at a traveller’s site.

Yesterday, 16:39
Some of the damage caused at Noak Hill Victory Hall last weekend

A community is calling for help to find whoever is responsible for breaking into and trashing their hall.

Yesterday, 16:16
Lois Mackie, Mavis Lindsey, Mark Reeves, Graham Arthur, Colin Brooks and Seun Oluwaseun Okupe who work for the Harold Hill Foodbank

A foodbank is pleading for donations to help it stay open after revealing it can’t keep up with the running costs.

Most read news

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

News from your area

Digital Edition

Image
Read the Romford Recorder e-edition today E-edition
Family Notices 24
Our trusted business finder

The robot is an extension of the surgeon’s arms – it’s not doing anything independently.

The rise is levelling off but we can’t be complacent, say researchers.

The lollipop man has been unable to return to work since the attack.

Finding the jet remains a priority for Malaysia.