Search

Lottery freebie apology for scratchcard misprint which denied Harold Hill cancer patient £80,000 jackpot

18:00 02 February 2014

Tom Gray with what he believed was the winning scrathcard. Picture: Jim Bennet

Tom Gray with what he believed was the winning scrathcard. Picture: Jim Bennet

JIM BENNETT 0208 309 6066 07836 225 329

The 75-year-old cancer patient who was denied £80,000 scratchcard winnings which officials claimed was a “misprint”, has been sent eight complimentary cards as an apology.

His daughter, Alison Gray, took a coin to the cards to reveal their winnings were just £15.

Tom Gray, of Dagnam Park Drive, Harold Hill, thought he had hit the jackpot when he matched two dice on his Lucky Streak scratchcard – until Lottery officials explained that the ticket was an error.

A line of ink is missing, which Camelot, the National Lottery 
operator, says would reveal a dot, making the dice a five rather than a four.

On receiving the complimentary cards, Miss Gray, of Pilgrims Hatch, Brentwood, told the Recorder: “I can’t bring myself to scratch them.”

Her fear is that if she took a gamble on the cards that would be her appeal over.

“For them that is the end but I will take this up with the Gambling Commission,” she said.

The commission has advised her that it can make sure Camelot follows the procedures correctly but cannot force it to pay any winnings due.

A Camelot spokesman said: “The analysis has confirmed that, due to an isolated fault with one of the print heads, this particular scratchcard was printed with some of the game play data missing.

“We appreciate the disappointment caused as a result of this print error and have apologised to the player.”

Mr Gray was diagnosed with prostate cancer three months ago.

The former gas and central heating fitter had wanted to share his jackpot winnings with his grandchildren.

0 comments

Latest News Stories

Hornchurch High Street is a lot quieter since new parking regulations have been put in place

Independent high street shops are still in jeopardy because of increased parking charges, according to businesses.

Yesterday, 15:04
Locations the Kent earthquake was felt

The 4.2 magnitude earthquake that hit Kent this morning was felt in a ninth floor apartment in Romford.

Yesterday, 13:31
Richard Binder from Romford flew to Nepal to help with the rescue efforts. Picture: London Fire Brigade

A firefighter says he was “humbled” by the scene of destruction and the camaraderie he encountered while on a rescue mission in earthquake-hit Nepal.

Yesterday, 12:33
Latitude, one of the festivals in our big ticket giveaway. Picture Dan Wilton

We’re giving away a free Summer Festivals Guide with every copy of today’s Recorder.

Most read news

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

You could take in stunning views of London over brunch at the Sky Garden

Celebrate lighter, brighter days with the chance of winning an indulgent brunch for two with a bottle of bubbles at Darwin, the cool and casual brasserie 36 floors up at Sky Garden.

Time to experience the dizzy heights of London's tallest attraction!

Morgan Pryce, commercial property experts based in London are offering one lucky reader the chance to win a pair of tickets to The Shard viewing platform in the city itself.

Digital Edition

Image
Read the Romford Recorder e-edition today E-edition
Family Notices 24


Our trusted business finder