‘Huge shock’ as ramp upgrade sees disabled residents unable to board London-bound trains at Rainham Station
PUBLISHED: 07:00 08 February 2018
Disabled Rainham residents will not be able to board a London-bound train from their local station for the next few weeks, while the platform’s only access ramp undergoes extensive repairs.
Wheelchair bound visitors to Rainham Station, in Ferry Lane, hoping to catch a C2C Rail service into Fenchurch Street will, for the next five weeks, be confronted with a sign that reads: “Due to improvement work taking place on the ramp, please use the stairs to exit the station.
“Sorry for the inconvenience this may cause you.”
The father of one disabled resident told the Recorder his daughter had been advised to use services running away from London on the other platform to travel to Purfleet, where she could then access London bound services.
This service runs once every 15 minutes, and would see disabled commuters add a further 10 minutes onto their journeys into the capital.
He said: “That must surely be against the law, to tell wheelchair users they won’t be putting a temporary ramp in and that instead they have to travel away from where they need to go?
“My daughter doesn’t use the service regularly, so it was such a huge shock to her that she just came home.”
A C2C spokesman told the Recorder the company was making a £50,000 investment on a new concrete access ramp at the station, as the previous one had been supported by metal bars that had begun to erode.
He added: “While this work is underway, we have extra staff on duty at the station to provide support to passengers who need assistance using the footbridge. If this is not suitable, the only available alternative we can offer is a train to Purfleet or Grays and changing there for London-bound services.
“We are sorry this diversion will increase the journey time for some of our passengers, and we have been advertising this work at the station in recent weeks to help people to plan ahead.
“Once we complete the work later this month, full access will return to the station thanks to a ramp that should be fit for service for the next 30 years.”