Romford care home rated inadequate by inspectors

PUBLISHED: 15:00 26 January 2018

Photo: PA

Photo: PA

PA Wire/PA Images

A manager from a Romford care home says “they have put many changes in place” following a rating of inadequate by inspectors.

Affinia Healthcare in Eastern Road, Romford, has been placed into special measures by the Care Quality Commission (CQC).

It was rated that the care service requires improvement for being effective, caring and responsive, following the inspection in October 2017.

Affina Healthcare is a domiciliary care agency that provides personal care to people living in their own homes and some in supported living.

At the time of CQC’s inspection there were 55 people using the service, nine of which were receiving personal care in a supported living environment.

Debbie Ivanova, CQC’s deputy chief inspector of adult social care, said: “We found significant shortfalls in the way the service was being led.

“Furthermore people reported a closed culture where challenging bad practices was not addressed and incidents were not always taken seriously.”

Inspectors found that risks were not always effectively assessed, reviewed or managed in order to protect people from harm.

Safeguarding processes, although in place, were not always followed.

Medicines were not always administered as prescribed and the CQC found several instances where medicine administration records had not been completed appropriately.

Chinny Kalur, manager and provider at Affina Healthcare told the Recorder: “We have been servicing in the Havering area since 2008 and have always had good CQC ratings. Unfortunately in June we lost a key deputy manager, and I think that there was a drop in moral and subsequently another deputy manager was affected.

“We have employed a special needs advisor who is an ex-CQC director, to make sure the day to day running is of the highest quality.

“I have been working in health and social care for nearly 20 years and I have never had a bad inspection. I’m really shocked and disappointed.

“We have learned the lessons and put many changes in place.”

Mr Kalur mentioned that changes with the Care Act have formed part of the problem.

“It’s a very difficult, challenging time in social health care. We’re not getting guidance as much as we used to before,” said Mr Kalur.

Related articles


Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other Romford Recorder visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Romford Recorder staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Romford Recorder account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Romford News Stories


Two beloved historical societies in Havering that have been around for more than 50 years folded due to declining membership.

Yesterday, 17:00

Curiosity Killed the Cat are just one of the highlights of the 40th Anniversary Havering Show this August Bank Holiday weekend.

Yesterday, 14:17

Students at a school have been celebrating their “amazing” A-level results today.

Yesterday, 12:30

The students at a Harold Hill school have been celebrating receiving their A-level results with many being able to go to their first choice university.

Yesterday, 11:28

The principal of Havering Sixth Form College is “delighted” with this year’s successes in A-level and B-tec examinations.

Yesterday, 11:11

Year 13 students at The Campion School in Hornchurch are celebrating a hugely successful year of A-level results that have left the school’s headteacher “over the moon”.

Yesterday, 10:43

Coopers’ Company and Coborn School achieved its best A-level results in 15 years this week, and it’s no surprise its teachers are “extremely happy”

eFrances Bardsley Academy in Romford has woken up this morning to record-breaking A-level results that have been dubbed “the best in the school’s history”.


“The time to repair the roof is when the sun is shining,” so the saying goes. So if some warm weather is making your conservatory uninhabitable, think about replacing its roof with a flat one and adding a roof lantern instead.

The next step in renewable energy could be right beneath your feet as you walk through a Romford shopping centre.

There are many reasons people decide to join a gym. Some want to pack on muscle for strength, train for endurance, or lose weight. But did you know it also does wonders for your mental health? Two members at Romford’s Better Gym in the Market Place talk about their personal fitness journey and the importance of replacing bad habits with good ones.

Newsletter Sign Up

Romford Recorder twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists

News from your area

Digital Edition


Enjoy the
Romford Recorder
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now