Search

Win a £100 Amazon voucher in this week’s Recorder

On sale July 3

Havering’s hospital trust ‘among country’s worst for food, privacy and cleanliness’ - patient survey

09:00 27 April 2013

Averil Dongworth, chief executive of Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT).

Averil Dongworth, chief executive of Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT).

Archant

Poor food quality, a lack of privacy and low levels of cleanliness are among the areas in which Havering’s hospital trust ranks among Britain’s worst.

Damning new figures drawn from a national survey of NHS patients last year place Barking, Havering and Redbridge NHS Trust in the country’s worst-three performing hospital authorities.

In a lengthy survey, inpatients gave BHR below-average scores in question after question.

Overall, the trust gained the third-lowest marks in Britain, with an average “worse than other trusts” in every category.

Only two other trusts achieved this grim accolade – overwhelmingly, the 156 hospital trusts averaged “about the same as other trusts” across all categories.

BHR received the third-lowest score in the country for the quality of its A&E services and Britain’s second-lowest score for the level of respect and dignity with which patients felt they were treated.

Meanwhile, the quality of food at BHR hospitals was ranked fourth-worst in the country – even though a Patient Environment Action Team in July praised it as “excellent”.

Chief exec Averil Dongworth called the survey results “disappointing, but not unexpected”, noting that it was carried out “during a challenging time for the organisation”.

She added: “It is important to note that, while we still have a considerable way to go, there have been improvements in many important areas.

“The Care Quality Commission has highlighted what it calls ‘statistically significant improvements’ in areas such as patients having confidence in the nurses treating them, and staff doing all that they could to help control patients’ pain.

“Feedback on how efficiently we discharge patients was particularly poor, and we have been looking closely at streamlining this process so people can get back to their own homes as soon as possible.

“We have now set up a group to look at the results of a number of patient surveys relating to the trust and will be working closely with patient groups to identify common themes to incorporate into a closely-monitored action plan.”

0 comments

Latest News Stories

Yesterday, 13:28
Councillor Mark Logan.

A judicial review will be held into Havering Council’s decision to tax severely disabled people.

Yesterday, 12:58
The winning team the Recorder Reprobates at the pub quiz for First Step

Readers have continued to rally around the Recorder’s Fundraise on the First campaign, raising a fantastic £25,556 so far.

Yesterday, 09:09
Missing: Shaheed Forde-Bryan (Picture: Met Police)

The family of a 14-year-old boy missing from Rainham is “growing increasingly concerned” for his welfare.

Yesterday, 08:51
A serco van. Picture: PA Steve Parsons

A Serco prison custody officer attacked inside Blackfriars Crown Court on Monday has died.

Most read news

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

Y6 pupils unpack the rice

A school challenged their pupils to become enterprising individuals as they took on the national 90kg Rice Challenge.

Good times with Greenall's!

Good times with Greenall’s, a Great British gin sponsors Great British racing.

Escape to the picturesque sights of Cornwall

Summer is finally here, and what is the number one holiday location in the UK during the warmer months? Cornwall, of course!

Digital Edition

Image
Read the Romford Recorder e-edition today E-edition
Family Notices 24


Our trusted business finder