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Havering’s hospital trust ‘among country’s worst for food, privacy and cleanliness’ - patient survey

09:00 27 April 2013

Averil Dongworth, chief executive of Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT).

Averil Dongworth, chief executive of Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT).


Poor food quality, a lack of privacy and low levels of cleanliness are among the areas in which Havering’s hospital trust ranks among Britain’s worst.

Damning new figures drawn from a national survey of NHS patients last year place Barking, Havering and Redbridge NHS Trust in the country’s worst-three performing hospital authorities.

In a lengthy survey, inpatients gave BHR below-average scores in question after question.

Overall, the trust gained the third-lowest marks in Britain, with an average “worse than other trusts” in every category.

Only two other trusts achieved this grim accolade – overwhelmingly, the 156 hospital trusts averaged “about the same as other trusts” across all categories.

BHR received the third-lowest score in the country for the quality of its A&E services and Britain’s second-lowest score for the level of respect and dignity with which patients felt they were treated.

Meanwhile, the quality of food at BHR hospitals was ranked fourth-worst in the country – even though a Patient Environment Action Team in July praised it as “excellent”.

Chief exec Averil Dongworth called the survey results “disappointing, but not unexpected”, noting that it was carried out “during a challenging time for the organisation”.

She added: “It is important to note that, while we still have a considerable way to go, there have been improvements in many important areas.

“The Care Quality Commission has highlighted what it calls ‘statistically significant improvements’ in areas such as patients having confidence in the nurses treating them, and staff doing all that they could to help control patients’ pain.

“Feedback on how efficiently we discharge patients was particularly poor, and we have been looking closely at streamlining this process so people can get back to their own homes as soon as possible.

“We have now set up a group to look at the results of a number of patient surveys relating to the trust and will be working closely with patient groups to identify common themes to incorporate into a closely-monitored action plan.”


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