Search

Havering’s hospital trust ‘among country’s worst for food, privacy and cleanliness’ - patient survey

09:00 27 April 2013

Averil Dongworth, chief executive of Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT).

Averil Dongworth, chief executive of Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT).

Archant

Poor food quality, a lack of privacy and low levels of cleanliness are among the areas in which Havering’s hospital trust ranks among Britain’s worst.

Damning new figures drawn from a national survey of NHS patients last year place Barking, Havering and Redbridge NHS Trust in the country’s worst-three performing hospital authorities.

In a lengthy survey, inpatients gave BHR below-average scores in question after question.

Overall, the trust gained the third-lowest marks in Britain, with an average “worse than other trusts” in every category.

Only two other trusts achieved this grim accolade – overwhelmingly, the 156 hospital trusts averaged “about the same as other trusts” across all categories.

BHR received the third-lowest score in the country for the quality of its A&E services and Britain’s second-lowest score for the level of respect and dignity with which patients felt they were treated.

Meanwhile, the quality of food at BHR hospitals was ranked fourth-worst in the country – even though a Patient Environment Action Team in July praised it as “excellent”.

Chief exec Averil Dongworth called the survey results “disappointing, but not unexpected”, noting that it was carried out “during a challenging time for the organisation”.

She added: “It is important to note that, while we still have a considerable way to go, there have been improvements in many important areas.

“The Care Quality Commission has highlighted what it calls ‘statistically significant improvements’ in areas such as patients having confidence in the nurses treating them, and staff doing all that they could to help control patients’ pain.

“Feedback on how efficiently we discharge patients was particularly poor, and we have been looking closely at streamlining this process so people can get back to their own homes as soon as possible.

“We have now set up a group to look at the results of a number of patient surveys relating to the trust and will be working closely with patient groups to identify common themes to incorporate into a closely-monitored action plan.”

0 comments

Latest News Stories

13:29
Elizabeth Road, Pilgrims Hatch. Picture: Google Street View

Protein shakes and mobile phones were among thousands of pounds worth of items stolen by a teenager earlier this year.

The winners and runners up of the Havering Young Chef of the Year competition. Front L-R: Holly Fay, Sofia Negri, Sophie Ferrier and Anneliese McAplin. Back L-R: Mark Smithers, Glenn Norman, Paul Gayler MBE and Pauline Franckel

Four teenage girls battled one another to be crowned the Havering Young Chef of the Year last week in a spice-filled cook-off.

06:49
Robert Gurling

Essex Police continue to search for a Romford man who took his three-year-old son from foster parents on Saturday.

Yesterday, 15:00
Candidates with students

Pupils were treated to a lively election debate when candidates 
visited to discuss their policies.

Most read news

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

Pop on the most stylish eyewear around from Specsavers.

London eyecare specialists Specsavers are offering London24 readers the chance to win a £150 voucher to spend on stylish eyewear in the city.

Two phones. Same phone case. Genius.

To celebrate the launch of the first luxury dual phone case, PearPeel, we are giving away two of the black leather Rocha cases, perfect for holding two iPhone 6 handsets.

Digital Edition

Image
Read the Romford Recorder e-edition today E-edition
Family Notices 24


Our trusted business finder