Havering patients given chance to feedback on health
18:00 19 October 2013
Disgruntled Havering residents upset by their hospital treatment had the chance to air their views at a public meeting on Tuesday night.
A listening event was organised by health watchdog Care Quality Commission (CQC) who are undertaking a four-day inspection of Queen’s Hospital, Rom Valley Way, Romford and King George Hospital, Barley Lane, Goodmayes, which ends today.
Barking, Havering and Redbridge University Hospital Trust (BHRUT) is one of 18 trusts which will initially be inspected under radical CQC changes, triggered by high-profile scandals at Stafford Hospital and Morecambe Bay NHS Trust.
Chief inspector Prof Sir Mike Richards expects to publish the results of the checks in December.
He said: “We want these inspections to be robust and we want to build an accurate picture of BHRUT.
“We want to look at what they do well and what they do less well.
“We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.”
BHRUT is one of six trust which have been labelled “at risk” when the new inspection plans were announced in July.
The meeting at Redbridge Town Hall, in High Road, Ilford, was attended by about 50 members of the public.
The CQC has also been talking to doctors, nurses and hospital managers to try and pinpoint where the hospitals need to make improvements.
Inspectors will look at eight key hospital departments to build a rounded picture, including A&E, maternity, paediatrics and outpatients.
Sir Mike said: “The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, including exposing poor or mediocre care.
“We’ll be using information given to us by members of the public to inform our inspections.”
The CQC will be carrying out unannounced spot checks at the two hospitals as well as this week’s planned visit.