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Harold Wood doctor’s surgery rated good by Care Quality Commission

PUBLISHED: 07:00 08 January 2018

Oak Road Medical Centre has come out of special measures after being rated good. Picture: Google Maps

Oak Road Medical Centre has come out of special measures after being rated good. Picture: Google Maps

Archant

A doctor’s practice has been rated Good overall by the Care Quality Commission - after a period in which it was in special measures following a previous rating of Inadequate.

Oak Road Medical Centre in Oak Road, Harold Wood, was rated Good in all the categories CQC rates: safe; effective; caring; responsive and well-led.

During this most recent inspection in October inspectors found:

* Patients said they were treated with compassion, dignity and respect, and they were involved in their care and decisions about their treatment.

* Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents. The practice learnt from significant events.

* Improvements had been made to the governance of the practice which had impacted on patient outcomes. Risks to patients were well managed.

* Staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

* Staff had knowledge of the practice vision and there was a business plan to support this and the practice strategy.

* The practice provided evidence of a new child safeguarding policy that has been implemented.

There were also areas of practice where the provider needs to make improvements. The provider should continue to review how patients with caring responsibilities are identified and recorded on the patient record system to ensure information, advice and support is made available to all.

Professor Ursula Gallagher, CQC deputy chief inspector of GP practices, said: “I am pleased with the improvements that have been made at Dr Rana Chowdhury’s practice. Staff have worked hard to ensure its previous rating of Inadequate is now Good.

“Patients said they were treated with compassion, dignity and respect and staff said they felt supported by management. It is always gratifying to see a practice thrive after a period in special measures.”

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