Search

Families ‘not very happy’ with the quality of food at Romford’s Queen’s Hospital

PUBLISHED: 18:30 04 July 2017 | UPDATED: 17:51 05 July 2017

An NHS nurse giving food to patients at a hospital.

An NHS nurse giving food to patients at a hospital.

PA Wire/PA Images

A report into the quality of meals at Queen’s Hospital found relatives of patients “were not very happy with what was being served”.

The report by Healthwatch Havering inspectors to the Havering Council’s health and overview sub-committee last week also revealed that “staff were too stretched to attend properly to every patient”.

The three teams of inspectors visited the hospital, in Rom Valley Way, Romford, on October 6 to evaluate in-patient meals and inspected Bluebell A and B wards, Harvest A ward and Sunrise B ward.

Inspectors were generally impressed with the service and quality of food in Bluebell A and B but noticed the last patients were sometimes given what was left instead of what they ordered.

One patient on the ward, who is a dietician, said the food was “appalling, with little nutritional value at all”.

Sunrise B, which specialises in care of the elderly, came in for the most criticism with inspectors noting, “there were not enough staff available to feed every patient their food” with one nurse appearing “exasperated by the situation”.

A lack of choice was highlighted as an area of concern.

“The team gained the impression that choice was limited because this is an elderly care ward – but the consequence was that, because patients were not being fed the food of their choice, they were not eating what they were offered and wastage levels were accordingly high,” the report stated.

The Sunrise B inspectors also noted that “although staff were enthusiastic about the meal time, there were too few of them to make a difference”.

The inspectors concluded staff were too busy to spare help to every patient who needs assistance ordering food and added, “it would not be feasible to make specific recommendations about mealtimes”.

Sodexo, the company that caters Queen’s Hospital, welcomed the feedback and said it is working on an action plan with Barking, Havering and Redbridge University Hospital Trust (BHRUT).

BHRUT chief Nurse Kathryn Halford said: “Since this inspection took place we’ve worked closely with Sodexo to address these issues. Our dieticians work closely with them to ensure all our patients’ individual needs are met.”

Related articles

1 comment

  • This was in October! Why has nothing been done to improve things! I am discusseded by the food my Nan has been give while she has been their the past 2weeks. Most of the time family members are having to take food in for her and help her eat!

    Report this comment

    chloefisher88

    Friday, July 7, 2017

The views expressed in the above comments do not necessarily reflect the views of this site

Latest Romford News Stories

Yesterday, 17:15

The five workers walked 13 miles in full protective kit, and have raised thousands of pounds for Isla Caton who has stage four neuroblastoma.

Yesterday, 16:00

Pensioners suffered at the hand of thieves yesterday as two burglaries were committed just a few miles apart.

Yesterday, 14:00

Former Celebrity Big Brother and Ex on the Beach star Jordan Davies is set to appear at a club night in Romford.

Yesterday, 13:54

A popular bar in the heart of Romford has closed but a new restaurant will be opening in its place.

Yesterday, 12:00

Officers from Hertfordshire police are appealing for information after an extremely rare stolen BMW that is one of only three in the UK was traced to Romford.

Yesterday, 11:20

Police are appealing to find a 14-year-old girl missing from Havering.

Yesterday, 09:57

A cash and carry in Romford has been closed by Havering Council because of a rat infestation.

Yesterday, 07:00

Keep clear of these roads if you want to avoid the queues.

PROMOTED CONTENT

Window and conservatory specialist Ken Rhodes talks about the possibilities for brightening up your home for the new year, and with their home improvement finance deals it’s possible for everyone to make some changes

Lisa and Jennie are cousins who grew up in the borough. Their grandmother, ‘Nanny Fish’ was a huge part of their lives, and while she had dementia and increasing needs, she really benefited from having care in her nephew’s loving home. This experience was the inspiration for Lisa and Jennie to set-up their own home care service.

Newsletter Sign Up

Sign up to receive our regular email newsletter

Most read news

Show Job Lists

News from your area

Competitions

Having a brand new kitchen is something that lots of people want but can only dream of. Sadly keeping up to date and making our living spaces as nice as they can be is a costly and incredibly stressful business. Even a fresh coat of paint makes all the difference but isn’t easy or quick.

Who wouldn’t love the chance to go on a shopping spree. Imagine being able to walk into a shop and choose whatever your heart desires without having to worry about how much it costs.

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now