Search

Barking, Havering and Redbridge NHS trust reveals “missing” patient notes

09:00 21 June 2014

Queen

Queen's Hospital

Archant

Patient notes have been going “missing” at the troubled Queen’s Hospital – resulting in delays and cancelled appointments.

The Recorder has spoken to a woman patient in her 40s who says her notes have been mislaid twice – once resulting in a three hour delay to chemotherapy treatment.

An improvement plan published by Barking, Havering and Redbridge University Hospitals NHS Trust revealed that between 15 and 20 per cent of patients’ notes were going missing.

The revelation comes as the trust, which has been placed in special measures by the Care Quality Commission, pledged to improve services.

A woman told the Recorder she had twice arrived at the hospital for scheduled appointments to discover her notes had been misplaced.

She expressed concerns that missing notes could delay patients’ diagnosis and treatment but said her experience of the hospital had been generally positive.

Neil Hardy, associate director outpatient and medical secretariat services, said notes were not permanently lost, but in another area of the hospital.

He said: “Every effort is made to insure that the clinician has access to relevant and appropriate information to enable patients to be properly assessed.”

The 44-page improvement plan has identified a variety of issues at Queen’s and King George’s hospitals and outlined the action needed to drive the trust out of special measures.

A bleak picture was painted of outpatient care revealing booking difficulties and cancelled appointments.

Measures to improve the service will include rebuilding customer appointment slots.

The chair of Havering Clinical Commissioning Group, Atul Aggarwal, said: “As a GP, my priority is the safety of my patients. I very much welcome the Trust’s improvement plan and look forward to seeing it now implemented effectively and at pace so patients experience the real improvements to hospital services that we all want for our local population.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Romford Recorder visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Romford Recorder staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Romford Recorder account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Romford News Stories

Yesterday, 19:35
Reporters Hayley Anderson and Ann-Marie Abbasah at the Havering Show.

From wrestling and BMX tricks to star acts and fair ground rides, the first day of the Havering Show had it all.

Yesterday, 15:00
Romford playwright Dan Murphy will open a festival in Havering with a performance of his play Skinny Legs. Picture:Arnaud Stephenson

The thought-provoking work of a young playwright will open a festival of fresh and innovative plays in Havering.

Yesterday, 10:00
40-years-ago

A look back at the biggest local stories from this week 20, 40 and 60 years ago.

Yesterday, 08:02
Jocelyn Brown will be headling at the Havering Show. Photo: PA Archive/PA Images

The Havering Show kicks off from 11am today at Harrow Lodge Park, Hornchurch, with a line-up featuring something for everyone.

Saturday, August 27, 2016
Our reporter Matt Clemenson with Keith Prince and Peter McNaught, Operational Director of the Bakerloo, Central and Victoria Lines on board the first official Night Tube from Kings Cross station.

Last weekend, Reporter Matthew Clemenson joined Havering’s London Assembly member Keith Prince on a tour of the new 24-hour service. Here is his full account.

Saturday, August 27, 2016
Rom Valley Way Car Park in Romford

Supermarket chain Morrisons has confirmed that it has sold the car park site opposite Queen’s Hospital to a global real estate company.

Saturday, August 27, 2016
Meditation class at the Thames Chase Forest Centre, with John London

“We all have thoughts and worries about yesterday, today and tomorrow.

Saturday, August 27, 2016
Johanna Higgs

After losing one of her twins in the womb, new mum Johanna Higgs said she couldn’t even look at daughter Gemma. Chloe Farand speaks to her about the devastating reality of postpartum psychosis and her recovery

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

You could win £15,000 to spend on either their mortgage or a deposit towards the home of their dreams

Wouldn’t it be lovely to have a period of time when you simply don’t have to worry about finding the money each month to pay your mortgage? When you don’t have to put money aside from your monthly income, or worry about having to afford other essential outgoings?

Which book character do you share cleaning habits with?

Whether you have more in common with put-upon Cinderella, emotionally turbulent Jane Eyre, or easily distracted Mole, you’re sure to appreciate that one lucky winner will receive four sessions of free cleaning. Enter our quiz for your chance to win. All runners up will get £10 off their first clean when making a repeat booking.

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now