December 5 2013 Latest news:
Safira Ali, Senior reporter
Tuesday, September 24, 2013
Havering Council has been given a Customer Excellence Award for its library service.
It was given by SGS, an inspection, testing and certification company, after scoring top marks in the five areas of customer service covered in the inspection including customer insight, culture of the organisation, information and access, delivery, and timeliness, as well as quality of service.
The assessor Tom Banks said in his report that the council had a “deep understanding of, and commitment to, customer service excellence”.
He added that the “commitment was displayed from senior management levels through to operations and front line staff.”
He praised the IT and general facilities, as well as the eco-friendly design features at Elm Park Library and the library service’s role in the Rose Programme, which provides employment for adults with mild learning disabilities.
Cllr Andrew Curtin, cabinet member for culture, towns and communities, said: “I’m absolutely delighted that the service has been recognised for its excellent contribution in communities across the borough.
“The team’s commitment to giving residents what they want has led to membership numbers rocketing, and they truly do deserve this recognition.”
A 41-year-old man has been stabbed at an address in Harold Hill.