Havering’s missing Amazon parcels mystery deepens as huge pile of emptied packages found in Cranham

PUBLISHED: 10:00 22 December 2017 | UPDATED: 10:49 24 December 2017

A pile of empty Amazon packages have been found dumped in Pike Lane, Cranham.

A pile of empty Amazon packages have been found dumped in Pike Lane, Cranham.

Parcels meant to contain Christmas presents for friends and family, which had not been delivered by Amazon, have been found empty and dumped at a roadside.

Amazon launched an investigation earlier this month following numerous complaints from customers.

Many of them lived in the RM11 and RM14 postcode areas, which cover Hornchurch, Upminster and Rainham, and had made complaints about their parcels not arriving.

But last week an Upminster resident, who wishes to remain anonymous, drove past Pike Lane, Cranham, only to find a pile of around 25 packages on the side of the road.

They had been emptied, and their cardboard remains left to rot.

She said: “I noticed them, because it was such a large pile, if it was just one or two I don’t know if I would have even stopped.

“It’s awful that so many people haven’t received their parcels, especially with Christmas coming up.”

The Amazon app, which tracks where packages are and when they are delivered, has been used by several of the complaining customers which stated their goods had arrived even though there has been no sign of them.

Follow-up emails and phone calls to Amazon, questioning the deliveries have also led to the customers once again being told that their parcels had already been sent.

Resident Rebecca Richardson, 23, of Upminster, was like many others in Havering a few weeks ago who were expecting several packages, but she was disappointed when only two out of eight of them arrived.

She said: “We put our trust in companies like Amazon to deliver our items and when they don’t it’s so disappointing.

“Clearly something strange is going on, Amazon needs to reconsider their third party delivery drivers.”

When the Recorder reported the number of complaints that had been made earlier this month, more than 60 people took to social media to describe similar incidents.

Some have said that their items have been re-delivered but other residents are still waiting for their packages, just days before Christmas.

An Amazon spokesman said: “We have very high standards for our delivery service providers and how they serve customers.

“We are investigating the incident.”

Latest Romford News Stories

Police have confirmed that a man has died in a crash involving two cars and lorry on the M25 near Romford which caused gridlock throughout east London’s road network this morning (Tuesday, October 16).


Students embraced their creative side to shoot promotional videos for a Havering mental health charity as part of CEME Launchpad Centre’s Young Entrepreneurs Programme.

A 19-mile diversion has been put in place to alleviate severe traffic which is mounting on the M25 near Brentwood following a serious crash.


The pub industry in Havering, worth around £56million, could take a hit if beer duty in the budget unveiled by the chancellor later today (Tuesday, October 16), Britain’s Beer Alliance has warned.

Yesterday, 17:14

It might have a twitter account dedicated to parodying its daily delays, but c2c has been named the best train operator in the country at a prestigious rail industry awards night.

Yesterday, 15:00

A dedicated volunteer at Barking, Havering and Redbridge University Hospitals NHS Trust is preparing to jump out of a plane to raise funds for charity.

Yesterday, 13:42

Police and London Ambulance Service (LAS) were called to the scene at around 7am this morning.


Vauxhall has completed its sport utility vehicle range with the third, and largest, Grandland X. We put the SUV, now available at Tony LeVoi in Romford, to the test.

“The time to repair the roof is when the sun is shining,” so the saying goes. So if some warm weather is making your conservatory uninhabitable, think about replacing its roof with a flat one and adding a roof lantern instead.

The next step in renewable energy could be right beneath your feet as you walk through a Romford shopping centre.

Newsletter Sign Up

Romford Recorder twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists

Education Promo

News from your area

Digital Edition


Enjoy the
Romford Recorder
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now