December 7 2013 Latest news:
Harry Kemble, Reporter
Friday, October 25, 2013
The train operator which provides the service to Romford from Liverpool Street has won a customer satisfaction award.
Greater Anglia was awarded the 2013 Achievement in Customer Satisfaction at the British Quality Foundation’s UK Excellence Awards.
The judges recognised Greater Anglia’s progress in improving customer service standards, train performance and working with Network Rail to reduce disruptive weekend engineering work.
On winning the award, Ruud Haket, Managing Director for Greater Anglia said : “We’re delighted to receive this major award for improvements to customer service and satisfaction.”
The Greater Anglia franchise began operating in February 2012. It provides intercity, commuter and rural services throughout the region, including the Stansted Express service.
Mr Haket admitted that there still work to do “to meet the aspirations of our customers”.
But he added: “We are committed to maintaining this positive cycle of improvements.”
This is the third time this year Greater Anglia have been recognised for their service and performance.
They also won the Train Operator of the Year award and the Outstanding Teamwork Award - for its Olympic and Paralympics performance and customer service.
What do you think of Greater Anglia’s service? Let us know by commenting below.
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