Search

Greater Anglia and Network Rail ‘genuinely sorry’ for summer disruptions as action plan announced

16:59 18 August 2014

A Greater Anglia train at Ilford train Station.

A Greater Anglia train at Ilford train Station.

Archant

Under-pressure train bosses have apologised to customers and vowed to take “urgent action” to improve the much maligned service.

In a joint statement published on the Abellio Greater Anglia website on Friday, managing director Jamie Burles and Network Rail Anglia managing director Richard Schofield said they were “genuinely sorry” for the problems affecting train services in recent weeks.

But after first appearing on Friday, the statement appeared to have been removed from the website today.

Two weeks ago the Recorder reported that commuters had faced nearly 2,000 hours of delays in just seven days on the Liverpool Street to Shenfield line.

Friday’s statement said the service had been “well below the standards you rightly expect and we intend to deliver”, and blamed problems on infrastructure failures, engineering problems, train faults, fatalities, flooding and vehicles crashing into bridges.

Mr Burles and Mr Schofield said they were “acutely aware of the frustration and inconvenience” felt by passengers.

A plan of action was detailed which included fixing infrastructure faults more quickly, investing in maintenance for points, signalling and level-crossings and removing trees and plants from the sides of the tracks – including on third party land.

The pair also said they would improve planning and contingency for engineering work, invest in tackling the main causes of train faults – doors, couplers and pantographs – and speed up the fitting of remote monitoring equipment to trains to help identify potential faults before they happen.

The plan also includes trialling stand-by buses at “key locations” such as Bishop’s Stortford, Witham, Ipswich and Norwich.

They said improvements had already been made, such as using a train with a rooftop camera to look for faults and problems.

And the statement said “improved customer information procedures” to provide better information during disruptions were being implemented, with more customer information staff working during the morning and evening peak times and a software upgrade programme underway at London Liverpool Street.

“Please accept our apologies for the recent problems. We are under no illusion as to the impact these problems have had on passengers and we are anxious to put things right,” said the statement.

“We believe that this targeted programme of initiatives will help restore the more consistent service we all want to see.

“Everyone in our teams is working as hard as possible to deliver real improvements over the coming weeks.”

Asked why the statement was no longer available on the Greater Anglia website, a spokeswoman said it had initially been put on the homepage “so everyone can see it” and would return to a “permanent position” on the website.

The statement has since reappeared on the site.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Romford Recorder visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Romford Recorder staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Romford Recorder account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Romford News Stories

57 minutes ago
Leslie Coates.

Police are appealing for the public’s help in finding a vulnerable pensioner from Rush Green.

07:00
BHS, located in the Liberty Shopping Centre.

Shoppers have been making the most of closing down sales as the town’s BHS store prepares to close its doors for the final time.

Yesterday, 17:48
Jumping for joy

After the excitement of last week’s A-level results day, it’s time for teenagers across the borough to experience the same nerve-wracking feelings as they collect their GCSE results.

Yesterday, 13:02
Havering Museum will host the free workshop on September 22

An accountancy firm is sharing its resources with local start-ups and inviting them to attend a free business workshop.

Yesterday, 12:25
Residents staging a protest against plans to dump waste on Rainham's Ingrebourne Hill. A four-day public inquiry over the plans opened on Tuesday.

Developers who have been battling to dump “inert” waste on green belt land are also planning to process it on the site, it has been confirmed.

Yesterday, 11:28
Volunteers for the flashmob

Charity volunteers overcame their nerves to perform a flashmob dance in aid of International Youth Day.

Yesterday, 08:23
Drivers faced big delays on the A13 Essexbound last night. Picture: TfL

Three separate collisions on the A13 caused hours of delays for drivers.

Yesterday, 07:00
The parking bay in Calbourne Avenue with the faded parking bay lines.

A frustrated driver was left fuming after being slapped with a £110 fine for parking in what she claims is a “money trap” bay.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

News from your area

WW100

Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.

Competitions

You could win £15,000 to spend on either their mortgage or a deposit towards the home of their dreams

Wouldn’t it be lovely to have a period of time when you simply don’t have to worry about finding the money each month to pay your mortgage? When you don’t have to put money aside from your monthly income, or worry about having to afford other essential outgoings?

Which book character do you share cleaning habits with?

Whether you have more in common with put-upon Cinderella, emotionally turbulent Jane Eyre, or easily distracted Mole, you’re sure to appreciate that one lucky winner will receive four sessions of free cleaning. Enter our quiz for your chance to win. All runners up will get £10 off their first clean when making a repeat booking.

Digital Edition

cover

Enjoy the
Romford Recorder
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now