Gidea Park care home with ‘systemic failings’ placed into special measures

PUBLISHED: 07:00 11 May 2018

Dothan House, Upper Brentwood Road, Gidea Park. Picture: Google Maps

Dothan House, Upper Brentwood Road, Gidea Park. Picture: Google Maps

Google Maps

A care home which has been found to have “systemic failings” has been put into special measures by inspectors.

Dothan House, Upper Brentwood Road, Gidea Park, has been rated inadequate by the CQC (Care Quality Commission) when it comes to being safe and well-led, and requires improvement in being effective, caring and responsive.

Following the inspection in February, the report states: “The service was unsafe.

“There were inadequate systems in place to protect people from the risk of serious harm, including concerns regarding the storage of substances hazardous to health and the approach to health and safety at the service.

“The premises were not always clean or well-maintained, posing a health and trip hazard for people.

“There were ineffective training systems in place, which left staff without up to date training in essential areas such as moving and handling, dementia awareness and caring for people with challenging behaviour.

“This placed people at risk of harm as staff did not have the essential skills and understanding needed to meet their complex needs.”

At the care home, there is also no registered manager in place.

The interim manager did not have the necessary qualifications or experience to manage the service safely and the provider had failed to provide them with systems of support.

As a result of the findings during the inspection, Dothan House has been placed into special measures.

The service will continue to be kept under review, and if needed, could be escalated to urgent enforcement action.

Where necessary, another inspection will then be conducted within a further six months.

CQC’s deputy chief inspector of adult social care Debbie Ivanova said: “We found systemic failings in the oversight and the monitoring of the service at Dothan House.

“This resulted in inadequate measures in place that did not ensure, training, records, policies, health and safety checks were robust enough to ensure the quality of care delivered was monitored and improved.”

Dothan House did not respond to Recorder requests for a comment.

To read the full report on Dothan House, visit

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