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MP and Rainham residents blast Orchard Village housing association after entire estate loses running water

PUBLISHED: 15:43 18 September 2017

A block of flats within the Orchard Village estate, Rainham. Picture: Google Maps

A block of flats within the Orchard Village estate, Rainham. Picture: Google Maps

Google Maps

Rainham MP Jon Cruddas has blasted a housing association’s “constant failure to provide quality services” after Orchard Village residents were left without running water for almost 24 hours.

The entire estate was without water throughout Thursday night and for most of Friday after being carried out by UK Power Network engineers caused a failure.

Dagenham and Rainham MP Jon Cruddas was contacted by residents of the notorious estate when the problem was first discovered.

He said: “There are over 1000 residents living at Orchard Village and quite frankly the constant failure to provide quality services and accommodation just isn’t good enough.

“I raised this in Parliament earlier in the year, and will continue to do my best to make sure that the residents of Orchard Village are heard and represented.”

And frustrated residents also bemoaned the lack of a speedy response from Clarion Housing Group, who now run the estate.

One resident told the Recorder: “My patience has totally run out now, it’s one thing having to put up with the noise from the cherry pickers all day, but to suddenly be without running water is just ridiculous.

“We only found out when my wife got home from work and wanted to take a shower only to find we didn’t have any water – she spent ten minutes on hold to someone trying to get it sorted and ended up getting told to call a number when she finally got through.

“It’s ridiculous, it seems unless you don’t pay your rent or do something like that nobody takes any interest in you whatsoever.”

A Circle Housing spokeswoman confirmed the loss of water supply was initially caused by a power failure on UK Power Network’s service and as result lead to a fault with the cold water pumps.

This has now been repaired and supply is reinstated.

She added: “We appreciate the inconvenience this has caused and we continued to monitor the situation closely over the weekend.”

As a precautionary measure, Circle Housing also had bottled water delivered and plans were drawn up for a large bowser to be delivered to the estate in the event of further issues.

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