Elderly residents in Hornchurch home left without hot water or heating for weeks
15:15 19 October 2016
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Elderly residents at an independent living complex spent nearly three weeks without hot water or heating.
Residents in the 49 one and three-bedroom flats and cottages for people aged over 65 at Peacock Close, Hornchurch, had to use heating fans and some found it difficult to bath in cold water.
The issue was fixed on Monday evening.
A spokesman for Housing and Care 21, which runs the home, said: “We apologise to the residents at Peacock Close for the inconvenience caused by the fault with the boilers.
“We have been working closely with the contractors since the problems occurred, but the repairs have taken longer than expected.”
Jan Malosso, whose 79-year-old father lives in the home, said: “Some people there are in their 90s. To do that to elderly people at this time of year is beyond me. It’s unacceptable really.”