Customer ‘whacked’ by staff member at Romford Chinese restaurant after asking for refund

PUBLISHED: 13:00 14 February 2018 | UPDATED: 15:43 16 February 2018

A member of staff at a Chinese restaurant hit a customer around the head after getting a refund.

A member of staff at a Chinese restaurant hit a customer around the head after getting a refund.

Smoke n'griddle

A customer was left in shock when a member of staff at a Chinese restaurant “whacked” him after he asked for a refund.

A 25-year-old man from Romford, who wishes to remain anonymous, went to Pearl Dragon, Victoria Road, Romford, last Sunday to get a £40 refund after his food was delivered cold and an hour-and-a-half late.

But after briefly speaking to someone at the restaurant and receiving his money, he was pushed, sworn at and hit around the head.

“I was beyond shocked that it happened”, he said.

“It took hours afterwards to sink in, thinking about what I did to provoke that kind of reaction but I know I didn’t deserve to be whacked.

“As a restaurant, they should be taking care of their customers not taking it out on them when they don’t like something.”

Before making his way to the restaurant with his friends and girlfriend, the customer phoned the premises asking for someone to come to his home so he could get his refund but this was refused.

Having seen Tripadvisor reviews describing its customer service as “terrible” and “very rude”, he decided to film the encounter.

He said: “I thought that if other people have complained about their customer service, then if anything did happen, it would be something that others should want to know.

“The same night, I called them up just asking for an apology and they apologised about the food being cold and everything but didn’t even acknowledge that it happened.

“It’s unbelievable they could treat their customers like this.”

Police have since closed the investigation after not being able to get in touch with the victim.

The Recorder approached Pearl Dragon for a response but did not wish to comment before going to press.

Since then, the restaurant has released a full statement on its Facebook page.

You can read their response here

Latest Romford News Stories


Police and ambulances were spotted near the block of flats this afternoon.

Romford’s MP Andrew Rosindell is calling for more to be done on gang culture being “propagated” on social media, following the fatal stabbing of a 15-year-old boy.


Four women have been arrested after a man was assaulted at Leicester Square tube station shortly early yesterday (Sunday).


Families flocked to a Hornchurch school for a fun-packed day of activities to celebrate the school’s anniversary.

The 15-year-old boy who was stabbed to death after a “large fight” outside a community centre on Saturday has been locally named as Jordan Douherty.


If every fine that was handed out wasn’t paid within 14 days it would amount to £91,130.

A fundraising page has been set up in memory of the 15-year-old who was stabbed to death on Saturday night.


Residents fled a block of flats following a fire in Southend Arterial Road.


The next step in renewable energy could be right beneath your feet as you walk through a Romford shopping centre.

There are many reasons people decide to join a gym. Some want to pack on muscle for strength, train for endurance, or lose weight. But did you know it also does wonders for your mental health? Two members at Romford’s Better Gym in the Market Place talk about their personal fitness journey and the importance of replacing bad habits with good ones.

Sean Watson, director at the family-run St Michaels Homes which runs Howard Lodge and Dudbrook Hall, answers the common questions people have about care homes.

Newsletter Sign Up

Romford Recorder twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists

News from your area

Digital Edition


Enjoy the
Romford Recorder
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now