I don’t want your cash, says Romford woman who was failed by doctor at Modern Medical Centre, Rush Green Road

12:53 24 May 2012

Modern Medical Centre, Rush Green Road, Romford,

Modern Medical Centre, Rush Green Road, Romford,


A Romford woman is refusing hundreds of pounds in compensation from a GP surgery because she doesn’t feel “justice” has been done.

The Modern Medical Centre in Rush Green Road was ordered to pay Johannah Madigan £500 by the Health Service Ombudsman.

The watchdog found that the centre’s treatment of Miss Madigan, of West Road, amounted to service failure.

Miss Madigan said: “I couldn’t accept the cheque because money was never the issue.”

She claimed: “I just want justice for what they’ve done to me and there’s no remorse there whatsoever.”

Miss Madigan complained about her treatment at the centre after she joined in 2008.

She relies on repeat prescriptions to control her asthma and osteoporosis but her new GP, Dr Kukathasan, would not re-prescribe the medication.

Despite repeated requests, Miss Madigan ran out of medicine and her condition got worse.

She said: “My breathing was so bad I had to go to A&E at Queen’s Hospital twice and I had pains everywhere.”

She alleged: “It was obvious I was ill but the surgery still didn’t give me anything.”

After months of failed complaints and a meeting in February 2009, Miss Madigan said the dispute had taken over her life.

She said: “My brother died on February 8 and I couldn’t sleep, I couldn’t even cry at the funeral.

“All I could think about was the meeting and Dr Kukathasan.”

After attempting legal action through solicitors, Miss Madigan took her complaint to the Ombudsman.

The report said: “Dr Kukathasan’s actions fell so far below the applicable standard as to amount to service failure [which] led to an injustice to Miss Madigan in that she was caused significant and persistent distress and anxiety.”

The case was resolved in November last year with the order for compensation and a written apology from Dr Kukathasan.

But Miss Madigan felt he “wasn’t genuinely sorry”.

She is looking into other forms of legal action.

The Modern Medical Centre did not wish to comment.

Latest News Stories

Robert Bull, the pilot killed after his plane crashed in Gravel Lane, Chigwell

Tributes have been paid to a Hornchurch pilot tragically killed alongside his colleague when their plane crashed into a field and burst into flames.

Havering Council has halted the demolition of the Mecca Bingo hall in Hornchurch

A dramatic turn of events has seen the demolition of the Mecca Bingo hall in Hornchurch halted by Havering Council.

Yesterday, 15:24
Ivana Bartoletti

An NHS worker and a mother expecting her second child, Labour’s London Assembly candidate, Ivana Bartoletti, wants to send a message of “trust and hope”.

Yesterday, 12:25
Picture: BrianAJackson

The A127 Ardleigh Green Bridge was reduced to a single lane carriageway in both directions on Monday as work to replace it continues.

Yesterday, 07:00
Mayor of London Boris Johnson announced a multi-million plan for the redevelopment of 86 acres of industrial land owned by the Greater London Authority in London Riverside on Friday.

A multi-million plan to develop 86 acres of riverside land will regenerate at least eight run-down industrial sites in Rainham.

Tue, 17:57
Circus big top. Picture: Johnny Green/PA

Rival circuses are accusing each other of using “every trick in the book” to drum up publicity for their own event after rolling into town at the same time.

Tue, 17:24
Rainham Hall

An 18th century manor upheld as one of the country’s finest surviving examples of a Georgian merchant’s home has opened to the public for the first time.

Tue, 14:55
The site would be one of three in London. Picture: David Parry/PA

Drivers could be popping into Rainham to charge their hydrogen-fuelled cars within 18 months after developers earmarked the area for their £31million project.

Most read news

News from your area


Click on the banner above for full coverage of the centenary commemorations of the outbreak of the First World War.


You'll be stocked up on toiletries  for a while!

Cosmetics, toiletries, vitamins and more.

You could be splashing the cash at Topshop!

Just imagine what you could do with £1,000 to spend at Topshop.

Digital Edition

Read the Romford Recorder e-edition today E-edition
Family Notices 24

Local business directory

Our trusted business finder