Amazon investigating packages going missing in the Hornchurch, Upminster and Rainham areas

PUBLISHED: 07:00 07 December 2017

Amazon. Picture: Nick Ansell/PA Archive/PA Images

Amazon. Picture: Nick Ansell/PA Archive/PA Images

Nick Ansell/PA Archive/PA Images

Amazon is investigating numerous incidents taking place in the borough where packages, many of them Christmas presents for friends and family, have not been delivered, leaving residents confused and angered.

Customers, many of them who live in the RM11 and RM14 postcode area which covers Hornchurch, Upminster and Rainham, have been making complaints to the online giant about parcels not arriving.

The Amazon app, which tracks where packages are and when they are delivered, has been used by several of the complaining customers which stated their goods had arrived even though there has been no sign of them.

Follow-up emails to Amazon, questioning the deliveries have also led to the customers once again being told that their parcels had already been sent.

Resident Rebecca Richardson, 23, of Upminster, was expecting eight packages last Sunday but only two had arrived.

She also says that she found a pile of Amazon parcels that had been dumped in Pike Lane, Cranham, that had been left “soggy” and damaged by rain.

She said: “We put our trust in companies like Amazon to deliver our items and when they don’t it’s so disappointing.

“My parents were in all day when they were meant to be delivered so the fact I was being told they had already done their job when I knew they hadn’t it was frustrating to say the least.

“I don’t know if someone has just decided to dump people’s packages but I want to find out.”

Hornchcurch resident Sandeep Jassal has also had trouble with Amazon and her packages had to be dispatched for a second time after they failed to arrive.

She said: “I’m loath to order anything from them now as it’s roulette whether the parcels will be delivered or not.

“I’ve wasted time at a far greater cost now than the cost of the items I had ordered from them.”

When contacted by the Recorder, an Amazon UK spokesman said: “We take complaints of this nature seriously and are working closely with the independent delivery provider to investigate the matter.”

Latest Romford News Stories

Yesterday, 17:00

Sea cadets were welcomed to celebrate the 80th birthday of the HMS Belfast with a special anniversary weekend.

Yesterday, 15:00

An English teacher who has dreamed of becoming a writer since she was a child, has released her first novel, centred around love, friendship and parenting.

Yesterday, 13:00

Great English landscape designer Humphry Repton died 200 years ago this week. Local historian Georgina Green looks at his life and connections to the area

Yesterday, 10:00

An 83-year-old Rainham man who lost his wife after she contracted cancer from washing his work overalls, has secured a six-figure payout thanks to his solicitor.

Yesterday, 09:27

A Barking grandmother is searching for the Good Samaritan who lent a helping hand after she fell and broke her wrist.

Yesterday, 07:30

Have you got a front page story, or a community issue that you think needs reporting?

Yesterday, 07:00

Fewer EU citizens are registering for national insurance numbers in Havering than before the Brexit vote, the latest figures reveal.

Sunday, March 18, 2018

An adventurer’s efforts to bring wild cat racing to Romford Greyhound Stadium was not a success, as Prof Ged Martin explains


Many drivers will be heading to the showrooms in March looking to pick up a car bearing the shiny new 18 registration plate.

Window and conservatory specialist Ken Rhodes talks about the possibilities for brightening up your home for the new year, and with their home improvement finance deals it’s possible for everyone to make some changes

Lisa and Jennie are cousins who grew up in the borough. Their grandmother, ‘Nanny Fish’ was a huge part of their lives, and while she had dementia and increasing needs, she really benefited from having care in her nephew’s loving home. This experience was the inspiration for Lisa and Jennie to set-up their own home care service.

Newsletter Sign Up

Sign up to receive our regular email newsletter

Most read news

Show Job Lists

News from your area


Having a brand new kitchen is something that lots of people want but can only dream of. Sadly keeping up to date and making our living spaces as nice as they can be is a costly and incredibly stressful business. Even a fresh coat of paint makes all the difference but isn’t easy or quick.

Who wouldn’t love the chance to go on a shopping spree. Imagine being able to walk into a shop and choose whatever your heart desires without having to worry about how much it costs.

Digital Edition


Enjoy the
Romford Recorder
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now